I have just returned from a small overseas break in Thailand and I am still processing the many experiences.
Probably the most important of which was the great gulf between the “Haves” and the “Have Nots”. Ironically the “Have Nots” seem to have more than the “Haves”. Commerce is chaotic, hours are long repetitive and arduous and returns are small relative to our nation yet things get done.
The people, their smiles, humility and genuine welcome was an experience from which many of us can learn. I cannot remember the number of times that staff in the resort, in town, in Tuk Tuks would ask “when will you return to visit us again”. In my experience many people in our tourism industry might adopt these simple ways that are so effective.
So it is in our day to day business we tend to look for that one giant step that will grow our businesses exponentially over night. The key though is in the “increment”. That is, all the little things that we do moment by moment to be the best or provide the best for our customers. Little things like cleanliness ease of access to a product or service or simply a genuine smile or thank you.
I am confident that I have learned quite a deal from the “Have Nots”. It is easy to forget or take for granted this great country we live in with its own great people.
Our Big Breakfast Committee has done a sensational job and all is in readiness as we run down these final few weeks. Please purchase your tickets now.
We all know that in today’s world it is difficult to find a good garage for vehicle maintenance and repairs and one that we can trust. I commend to you Ross Pickering and his staff at Samford Garage just near the round about as you enter Samford. Ross is a major supporter of the Chamber and has been so for many years. We thank him for sponsoring our guest speaker Julia Baker “The Snake Sheila”.
Until next time, Ron