November 8, 2019


Our office and all City of Concord offices will be closed on Monday, November 11th in observance of Veteran's Day. Veterans Day is not a trash holiday. Trash and recycling will be collected as scheduled through the week. Please note the scheduled Veteran's Day leaf collection as detailed below for residents near the high school. We thank all military veterans for their service. 


Watch our new video for an overview of this year's program.
The second week of Concord Fall Leaf Collection is almost complete as our Highway and Utilities crews continue to collect leaves throughout the city. A close eye was kept on the weather forecast this week as there was concern for snow and ice Thursday night into Friday morning. Thankfully the weather cooperated so that crews could continue collection today, but heavy accumulation could have meant a suspension in leaf collection. Fall Leaf Collection is dependent on weather conditions since crews use the same trucks for winter operations and snow plowing, and crews must first prioritize treating roads. Wet snow and ice also thicken and freeze leaf piles, making collection more difficult and sometimes no longer possible. As of right now, the forecast is predicting a chance of snow next week as well. As long as the weather permits, crews will continue leaf collection through December 6th.

Bulk Leaf Collection
Bulk leaf collection consists of three crews collecting leaves raked loosely to the curb. Crews are stationed in different areas of the city and use leaf vacuums to collect leaves as they make their way through the city. This year, the first crew will start at Blossom Hill Cemetery and work south, the second crew will start on Elm Street in Penacook and work south, and the third crew will start on Manchester Street and work north on the east side of the river.
View the Fall Leaf Collection Crew Sector Map to see the routes where crews plan to collect leaves, focusing on the City’s drainage system. View the Fall Leaf Collection Map to see where crews have finished collecting. Please note that this map is not available in real time and is updated by the end of every weekday. Zoom in on the map to the color-coded crew routes to view the dates of completed collection. Time is limited for crews to get to all areas of the city before the onset of winter weather and therefore can only come by locations once and will not be able to return to areas already collection.
Due to unpredictable weather conditions and leaf volumes it is not possible to predict when crews will reach certain areas. The only area with a set collection day is the area near Concord High School in coordination with the Veteran’s Day school closure. Residents in this area as outlined in yellow on the Veteran’s Day Collection Map will receive collection on Monday, November 11th. This area is scheduled for bulk collection on Veteran's Day each year to minimize public disturbance and in consideration of public safety. The public is advised to please avoid parking next to leaf piles in this area on this day to not block our equipment from reaching leaves.
Streets in yellow are scheduled for bulk leaf collection on November 11th in coordination with Veteran's Day.
Residents are encouraged to have leaves ready by the start of collection, but to also be prepared for weather. Snow could possibly suspend collection, like last year, so residents should be prepared. Residents are encouraged to participate in the bagged collection program to guarantee collection (especially as the weather changes). Thank you to residents that were proactive last year by bagging leaves ahead of anticipated snow storms! 

Bagged Leaf Collection
Bagged leaf collection is returning for its second year on November 18th and will continue for three weeks through December 6th. The bagged program was well received last year by residents that elected to participate in the program. The program provides an alternative method for residents to dispose of leaves, while providing more predictability with a guaranteed weekly collection. Bagged collection is not weather dependent, unlike bulk leaf collection. Leaves must be placed in biodegradable yard waste bags and/or labeled rigid containers such as trash barrels. Leaves must be placed at the curb by 7:00 a.m. each Monday during bagged collection, regardless of your trash collection day. Leaves will be collected by the City’s trash contractor, Casella, and will be collected separately from trash and recycling. 

Alternative Options
An eco-friendly alternative is to mulch the leaves into your lawn. Residents also have the option to bring leaves to a local accepting farm or Gelinas Excavation & Earth Materials Recycling Center for free with proof of residency if the load is smaller than a non-commercial pick-up truck. Brush, branches, and limbs are not acceptable materials for the City’s leaf collection, but can be dropped off separately at Gelinas Excavation & Earth Materials Recycling Center for a nominal fee. Gelinas Excavation & Earth Materials Recycling Center is located at 10 Intervale Road, off Fort Eddy Road, and is open weather permitting 8:00 a.m. to 4:00 p.m. Monday through Friday. Saturday hours will be available from 8:00 a.m. to 12:00 p.m. through December 7th with the exception of November 30th (closed for Thanksgiving).

Provide Your Feedback
We understand that our bulk leaf collection program faces some challenges, including: collecting leaves too early from an area before all the leaves have fallen, suspending collection before reaching all residents due to the onset of winter weather, and the uncertainty of when collection will occur due to unpredictable leaf volumes and weather conditions. However, many residents have expressed their appreciation for this program due to its convenience. Adding the bagged collection last year adds an additional service to address these challenges, while providing more predictability and opportunity for residents to participate in our program. Public feedback last year expressed the appreciation for this added bagged collection and proved it to be a success. Due to public feedback, more changes were made again this year to include the south end with starting location rotations. The south end will now begin to alternate their starting location each year, just like the north and east sides. This change will make bulk collection more fair and equitable for residents in the south end. Submit a feedback form to share your thoughts with us about this year's change and the overall program. 

Visit for more information, detailed maps, frequently asked questions, and more. 


The recycling industry has been changing due to increased challenges with global market conditions. Recent market conditions have increased the demand for improved quality of materials in an effort to reduce contamination and help sustain recycling efforts. 
Over the years, Americans have learned to recycle more from expanded educational outreach and convenient recycling programs, such as single-stream recycling. Single-stream recycling allows for all recyclables to be collected in the same bin and has made sorting materials into separate bins a practice of the past. Concord, like many communities, introduced single-stream recycling to increase the ease and participation of recycling.

Single-stream programs may have successfully increased recycling rates, but it also has led to increased contamination of materials. The ease of placing all materials into a single bin has led consumers to practice “aspirational recycling,” in which questionable items are placed in the recycling bin in hopes that it can be recycled. Consumers have good intentions doing this when they are unsure about if an item is recyclable since it is believed to be better to recycle something than throwing it away in the trash, but most often these items are not recyclable.
Materials are transported to recycling facilities where they are sorted out by machinery and line pickers, but single-stream facilities are not always equipped to efficiently process out certain materials. Plastic film is a leading source of recycling contamination and is not easy to sort at facilities. Plastic film includes plastic grocery bags, plastic wrap, bubble wrap, bread bags, and other similar materials. Plastic bags must be kept out of household recycling and instead should be recycled at accepting local retailers since they have a dedicated stream for this material.

Cities that offer single-stream recycling are facing challenges to improve recycling materials to work with the current market. The City of Concord has been proactively educating residents about keeping non-rigid plastic out of the recycling stream through public outreach initiatives and non-compliance tags for curbside collection. Educating consumers about what materials are acceptable and not acceptable for single-stream recycling raises awareness about what materials can be put the recycling bin and how to recycle better. "When in doubt, throw it out." Listen to the City of Concord’s Talk Concord podcast recycling episode to hear a detailed discussion regarding the latest about recycling conditions:

Pledge for a Chance to Win Pay-As-You-Throw Trash Bags
Take the #BeRecycled pledge at to commit to learning more about what materials are acceptable for recycling, reducing the amount of waste you produce, or buying products made from recycled content. Residents that publicly share their pledge to Facebook or Twitter using the #BeRecycled hashtag and tag Concord General Services @ConcordNHGS by 5:00 p.m. on November 15th will be entered for a chance to win a bundle of pay-as-you-throw trash bags. Learn more about the City of Concord’s acceptable recycling materials and how you can recycle better at


Thank you to everyone that entered our E-Z Pay for WaterSense contest! We are very pleased with the increased participation this year. Congratulations to our three winners: Natasha, Greg, and Mary! We hope you enjoy your Shower Better Bundles that include an assortment of items to provide a luxurious water-saving shower experience, including a WaterSense labeled Delta showerhead. We hope these bundles will help you save water, energy, and possibly even money on your utility bills! We can't wait to host this contest again next October. 


Congratulations to our employee, Chris Hogan, on his promotion!

Chris was promoted in early August to Water Metering Operations Lead in our water billing subdivision of our Administration Division. He joined the City of Concord in October 2018 as our Water Meter Technician and has been working to install, maintain, and repair automatic and traditional water meters. Now as the Water Metering Operations Lead, Chris will be supervising other meter technicians, interacting with water customers, and will be responsible for managing the maintenance of water meters, meter data, backflow device testing, and service connection adjustments. Chris has done a great job as our Water Meter Technician and has over a decade of past experience as a field technician, water distribution technician, and laborer/driver (in addition to several years as a police officer).

Congratulations on your new position, Chris! We’re happy to have you as part of our team!


Thank you to everyone that came out to our open house at our Water Treatment Facility and Hall Street Wastewater Treatment Facility on October 23rd in celebration of "Imagine a Day Without Water." This annual campaign is hosted by the Value of Water Campaign to raise awareness about the importance of water in our daily lives and imagining what even a single day without access to water would mean for a community. We were happy to see the community interested in learning more about Concord's drinking water and wastewater treatment. 


The ice is back at the Douglas N. Everett Arena! Ice skating and stick practice has returned for the season. Ice skating hours are Sundays from 5:30 p.m. to 7:30 p.m. and Monday through Saturday from 11:30 a.m. to 1:00 p.m. Ice skating will continue through March 13, 2020. Admission is only $5.00 (kids ages 3 and under are free) and skate rentals are available if needed for an additional $5.00 at the arena’s pro shop. Ice skating lessons will be offered by Concord Parks & Recreation. Session one will be available November through December and session two will be January through February. Classes have limited registration that must be completed with Concord Parks & Recreation by mail, fax, online, or in person. Registration for skating lessons cannot be done at the Everett Arena.

Adult stick practice (ages 14 and up) hours are Monday, Wednesday, and Friday from 10:00 a.m. to 11:20 a.m. with additional hours Monday through Thursday from 3:30 p.m. to 4:45 p.m. until November 20th. Adult stick practice will continue through March 9, 2020. Admission is $10.00 (goalies have free entry). Helmet and gloves are required and full equipment is recommended. Youth stick practice (ages 13 and under) will continue through November 29th. Practice hours are Friday afternoons from 3:30 p.m. to 4:45 p.m. Admission is $10.00 (goalies have free entry). Full equipment is required.

Only cash or check is accepted at the arena at this time. An ATM is available in the lobby entrance. Lace up those skates! Find more information at



Congratulations to our employee, Dennis Gilmore, on his retirement!

Dennis has been our Equipment Operator III for our Highway and Utilities Division for the last 14 years and has been a full-time employee with the City of Concord for over 17 years! He started as an Equipment Operator I in March 2002, was promoted to Equipment Operator II in August 2003, and promoted again in September 2005 as an Equipment Operator III. Over the years, Dennis has been working with one of our road crews to operate trucks, loaders, backhoes, snow plows, and other heavy equipment in the maintenance of City roadways. He has been the lead employee for his crew and acted as a temporary crew supervisor when needed to assist his crew with daily activities. Dennis has been a valued member of the Highway and Utilities Division and has played an important role in keeping roadways safe for the community.

Dennis, we thank you for your years of service. Best of luck with retirement! We will miss you! 


We're hiring for the 2019-2020 winter season! We have openings for temporary Seasonal Winter Laborers and Snow Plow Operators within our Highway and Utilities Division. A CDL-B is required for Snow Plow Operators. Experience is not required for Seasonal Winter Laborers. Guaranteed 40 hours of work per week, whether it snows or not. Overtime required. Positions are open until filled. Find more information and apply online for Seasonal Winter Laborers at and for Seasonal Snow Plow Operators at


Our office and all City of Concord offices will be closed on Thursday, November 28th and Friday, November 29th in observance of the Thanksgiving holiday. Thanksgiving is a trash holiday, so trash and recycling collection for Thursday will be postponed until Friday, while Friday’s collection will occur on Saturday. The Transfer Station will be closed on Thanksgiving as well. We wish everyone a very happy Thanksgiving!

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Copyright © 2019 Concord General Services, All rights reserved.

Concord General Services
311 North State Street
Concord, NH 03301
(603) 228-2737

Concord General Services provides the City of Concord, New Hampshire with public works services to enhance the community’s quality of life. Services include street maintenance, snow plowing, trash and recycling, drinking water, wastewater treatment, public property maintenance, equipment services, and management of the Douglas N. Everett Arena. Visit our website to learn more:

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