Updates & Reimbursement Options
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Dear Community,

Reimbursement for Closure Period
As promised, here’s a form where you can tell us your reimbursement preferences for the 14-day closure period. Please let us know within 7 days and we’ll process your request as soon as possible. If we don’t hear from you, we’ll automatically adjust your next Autopay payment or, for prepaid Cardholders, extend the duration of your contract. Note that auto payments will not be collected at the end of this month and will only be reactivated mid-next month after our locations re-open.


Case Update
Again, we’re committed to sharing all available details surrounding affected Cardholders and have identified the details of a previously reported individual (Case #227) who tested positive for COVID-19. This is the record of their visits to Pure Fitness California Tower, ICBC and Kinwick Centre in March:
  • Pure Fitness California Tower - March 4 (19:30) attended the 19:40 RPM class, March 14 (18:17 – no classes) and 15 (15:59) attended the 17:10 BODYPUMP 
  • Pure Fitness ICBC - March 5 (19:27) attending the 19:40 Pilates class and 20:45 BODYPUMP
  • Pure Fitness Kinwick Centre - March 8 (16:35) attended the 17:00 Pilates class and 18:10 BODYPUMP
The individual showed no symptoms until March 17, and tested positive on March 19. He did not train with a PT and did not visit the sauna/steam room or nood food.

Take a look at our updated FAQ in both Traditional Chinese and English.


Live-Streamed Classes
Our live-stream schedule is expanding fast with content on @PureYogaOfficial and @PureFitnessOfficial IG pages. All live-streamed classes will now be saved for anytime viewing on YouTube (Pure Yoga Official and Pure Fitness Official).

Coming soon – the schedule of a VAST array of live classes from our teaching community on their own channels, which we’ll post on IG soon. Keep the requests coming in the comments on Facebook and IG.

Best Wishes,

Your Pure Team
 

 
Reimbursement Preferences Form ►

您好,

有關關閉中心期間的退款事宜:
一如承諾,我們已為您提供退款表格,讓您可就14天關閉中心期間選擇最適合自己的退款方案。請於7天內完成並交回,我們會儘快處理您的退款。如我們沒有收到您的回覆,則一律以調整下一次自動轉賬方式退款,預繳月費的持卡人,則被安排延長合約期限。請注意,退款將不會於本月底前經自動轉賬退到您的戶口,有關款項將在我們的中心重開後,預計於下月中旬始能退回。


個案跟進
我們承諾會公布有關確診持卡人的到訪記錄,就早前的個案227,我們已查證其身份。以下為其三月份於Pure Fitness California Tower、ICBC及Kinwick Centre的到訪記錄:
  • Pure Fitness California Tower – 3月4日 (19:30) 參與19:40的RPM課堂、3月14日 (18:17 – 並沒有參與課堂) 及15日 (15:59) 參與17:10的BODYPUMP課堂 
  • Pure Fitness ICBC - 3月5日 (19:27) 參與19:40的Pilates課堂,及20:45的BODYPUMP課堂
  • Pure Fitness Kinwick Centre – 3月8日 (16:35) 參與17:00的Pilates課堂,及18:10的BODYPUMP課堂
該名持卡人於3月17日前並沒有任何病徵出現,及後於3月19日確診。他並沒有進行私人訓練課堂、沒有使用蒸氣室/桑拿室,及沒有到nood food用膳。

請查閱我們最新版本的常見問題 (設有中文英文)。


直播課堂
我們不同範疇的直播課堂已全速上線,請到@PureYogaOfficial and @PureFitnessOfficial的Instagram發掘更多。所有直播課堂更將儲存至YouTube頻道:Pure Yoga Official 及 Pure Fitness Official,讓您隨時進行訓練。

節目預告:由我們一班導師主理的大量直播課堂,將於他們自己的頻道出現,我們將不日轉載至Instagram當中,敬請期待。如您有甚麼意見,歡迎到我們的Facebook或Instagram留言。

祝身心健康

您的Pure團隊
退款方案表格 ►
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