October 21, 2021


Could you imagine a day without water? We use it for drinking, showering, washing our hands, brushing our teeth, flushing the toilet, cleaning, laundry, fire protection, recreation, and much more. Water is vital and plays an important role in our daily lives.

We are proud to provide Concord with 24/7 access to safe, clean, and high quality water while also providing sustainable resource recovery of wastewater. These essential services provide a quality of life that we have all come to rely on. Concord has reliable water service, so thankfully you don't have to think twice about the infrastructure that brings water directly to and from your home or business. What would it be like if that was not the case? Imagine even just a day without water, what would your day be like?

Where does your water come from? Where does it go? In Concord, our primary water source is Penacook Lake. Water from the lake is processed at our water treatment facility and then travels underground through the City's water distribution system to deliver high quality tap water to the community. After water is used, it travels back underground through the City's sanitary sewer system to one of our wastewater treatment facilities for rigorous cleaning and disinfection before it is sustainably returned to the Merrimack River.

We maintain and continue to invest in the infrastructure that makes it possible for water to be delivered to and from homes, businesses, and properties in Concord. Learn more about where your water comes from at and where it goes at

Let's all remember the value of water today and every day. Learn more about the Imagine a Day Without Water campaign at


October is National Energy Awareness Month and EPA WaterSense’s Shower Better Month. Celebrate by entering our E-Z Pay for WaterSense contest for a chance to win a Shower Better Bundle. Three contest entries will be selected to win a Shower Better Bundle that includes a WaterSense-labeled shower head, eco-friendly products from Bona Fide Green Goods, a shower timer, and other shower necessities to enjoy a luxurious shower while saving water, reducing energy use, and possibly even lowering utility costs! You deserve to shower better.

How To Enter
Concord water/sewer utility customers that enroll in E-Z Pay, the City of Concord's automatic utility billing payment plan, and submit a contest entry form by 5:00 p.m. on October 29, 2021 will be entered for a chance to win a Shower Better Bundle. Get a second contest entry by enrolling in eBilling on the contest entry from! Opt-in for paperless billing or elect to receive both an eBill and paper copy of your bill in the mail. Enrollment in eBilling is not required for contest entry. 

What is E-Z Pay?
E-Z Pay is a secure, reliable, and easy payment method for your water/sewer utility bill. Simply link your bank account to your utility service account, and your bill payment will automatically be drafted from your bank each month - making paying your bill easier than ever! You will still receive your monthly statement to see the amount of your bill and the date of the scheduled payment. Save time and don't worry about anymore late fees with E-Z Pay! Learn more about E-Z Pay and get an enrollment form at our Utility Billing Office at 311 North State Street, online at, or by calling (603) 225-8693.

What is WaterSense?
WaterSense is a program by the U.S. Environmental Protection Agency that helps promote water efficiency. Water-efficient products that have the WaterSense label have been certified to meet specific EPA criteria for water efficiency and performance. WaterSense-labeled products use at least 20% less water and perform as well or better than regular models. The City of Concord has been a WaterSense Promotional Partner since 2014 to encourage water conservation and preserve Concord’s public water supply.

Shower Better Bundle Prize
Each bundle includes:Waterpik WaterSense-labeled shower head with PowerPulse Massage to soothe muscle tension, increase flexibility, and promote restful sleep, with a flow rate of 1.8 gpm to conserve water, reduce energy use, and possibly lower utility costs. The chrome finish shower head has anti-clog nozzles and 9 spray settings; a KADAMS Digital Clock Timer with timer countdown and alarm to help you reduce your shower time to 5-10 minutes; shower necessities that include a bath towel, 6-pack of wash clothes, loofah, shampoo, conditioner, and body wash; a pail to catch shower water while waiting for the water to warm. Use this water later for cleaning or watering plants; rubber duck bath buddies; and eco-friendly products donated by Bona Fide Green Goods that include soap on a rope (package-free), soap saver bags (natural exfoliant, plastic-free), NH-made shampoo bars (made with less water, plastic-free), and fragrance-free bath bombs (non-toxic, plastic free). 

Learn More
Shower better this October and enter our E-Z Pay for WaterSense contest. Contest winners must be Concord water/sewer utility customers enrolled in E-Z Pay with a submitted contest entry form by the deadline. Customers already enrolled in E-Z Pay are eligible to win, but must also complete a contest entry form to enter. More information, official contest rules, and forms are available at, 311 North State Street, or by calling the Utility Billing Office at 603-225-8693.


Concord's Fall Leaf Collection will return with bulk leaf collection starting November 1 and bagged leaf collection starting November 22.

Bulk Leaf Collection
November 1, 2021 - December 10, 2021 (weather permitting)
Bulk leaf collection will begin November 1 and continue as weather permits through December 10, focusing on residential areas within the City's drainage system. Participating residents may rake leaves loosely to the curb for a one-time collection.

Trackless leaf loaders will be used, which requires residents to rake all leaves fully into the street so that leaves are reachable for collection with this equipment. Avoid piling leaves and keep leaves in a tight windrow along the curb or edge of the road/sidewalk to keep streets clear. Please avoid on-street parking Monday through Friday from 7:00 a.m. to 3:00 p.m. until collection is completed on the street to not block access to leaves. 

Three crews from our Highway and Utilities Division will collect leaves from different areas of the city. Crews alternate their starting locations each year so that residents have equal opportunity for collection. This year, crews will start collection in the following areas:
Crew 1 will start at Blossom Hill Cemetery and work south, as shown in green.
Crew 2 will start on Elm Street in Penacook and work south, as shown in purple.
Crew 3 will start on Manchester Street and work north, as shown in orange.
View the Fall Leaf Collection Crew Sector Map to see a city-wide map of where crews plan to collect for bulk collection, focusing on the City's drainage system.

Once collection starts, residents can view the Fall Leaf Collection Map on our website to see where crews have finished collecting. Please note that the map is not available in real time and will display the roads completed by the end of the business day.

Bulk collection is dependent upon the weather and will continue as possible through December 10. Due to unpredictable weather conditions and leaf volumes, it is not possible to predict when crews will reach certain areas. It's important to have leaves ready at the curb to not miss collection. We advise having leaves out ahead of the start of collection. Crews can only come by locations once and will not be able to return to areas already collected.

The area near Concord High School is the only area with a scheduled collection day in coordination with the Veteran’s Day school closure. Residents in this area will have bulk collection on Thursday, November 11. This area is scheduled for collection on Veteran's Day each year to minimize public disturbance and in consideration of public safety.  
Streets in yellow will receive bulk collection on Veterans Day.
Residents are encouraged to have leaves ready by the start of collection, but to also be prepared for weather. Snow could possibly suspend collection, so residents should be prepared. Residents are encouraged to participate in the bagged collection program to guarantee collection (especially as the weather changes). Be proactive and bag leaves ahead of anticipated snow storms! 

Bagged Leaf Collection
November 22, 2021 - December 10, 2021
Bagged leaf collection is returning for its fourth year on November 22 for residents with curbside trash collection and will continue for three weeks through December 10. The bagged program has been well received by residents that elect to participate in the program. The program provides an alternative method for residents to dispose of leaves, while providing more predictability with a guaranteed weekly collection.

Bagged collection is not weather dependent, unlike bulk leaf collection. Leaves must be placed in biodegradable yard waste bags and/or labeled rigid containers such as trash barrels. Leaves must be placed at the curb by 7:00 a.m. each Monday during bagged collection, regardless of your trash collection day. Bagged collection will not necessarily coincide with trash collection like it does in the spring due to variable leaf volumes at the curb. Leaves will be collected by the City’s solid waste contractor, Casella, and will be collected separately from trash and recycling. Although bagged collection is not weather dependent, be mindful of the weather and bag leaves early if necessary to avoid snow cover.

Alternative Options
Alternative methods for leaf disposal include mulching leaves into the lawn, bringing them to a local accepting farm, or dropping them off at Gelinas Excavation & Earth Materials Recycling Center (free with proof of residency). Brush, branches, and limbs are not acceptable materials for the City’s leaf collection, but can be dropped off separately at Gelinas Excavation & Earth Materials Recycling Center for a nominal fee. Gelinas Excavation & Earth Materials Recycling Center is located at 10 Intervale Road, off Fort Eddy Road, and is open 8:00 a.m. to 4:00 p.m. Monday through Friday. Saturday hours will be available from 8:00 a.m. to 12:00 p.m. on November 6, November 13, November 20, and December 4. No Saturday hours on November 27 due to the Thanksgiving Day holiday. Hours are weather permitting and should be confirmed by calling them ahead of drop off.

Program Questions & Concerns
We realize bulk leaf collection faces some challenges, including: collecting leaves too early from an area before all the leaves have fallen, having to suspend collection before reaching all residents due to the onset of winter weather, and the uncertainty of when collection will occur due to unpredictable leaf volumes and weather conditions. However, we know bulk collection provides convenience and is an appreciated program. Adding the bagged collection in 2018 added an additional service to address the challenges of bulk collection while providing more predictability and opportunity for residents to participate in leaf collection. 

If you have any questions or concerns, we ask you to please view our updated FAQs. Find more information at


City Council passed a resolution last week in recognition of the services of our late Maintenance Technician, Timothy Fontaine. Tim had been a loyal employee of the City of Concord for over 37 years, beginning his career as a Maintenance Aide in 1982. Tim worked in our Public Properties Division to keep City buildings and public facilities safe, clean, and in good condition. Over the years, he performed grounds maintenance, maintained the City's swimming pools, plowed snow at the Concord Municipal Airport, and maintained the mechanical, electrical, plumbing, and HVAC systems for the City. Tim retired in 2019 and passed away just a few months later after an aggressive battle with cancer. Tim was a valued employee and is truly missed by City Council, City Administration, Concord General Services, and the entire Concord community. A plaque was presented in recognition of Tim at the City Council meeting on October 12 and we thank Tim's family for being there to accept it in his honor. We extend our gratitude and best wishes to his family. We will continue to remember and honor Tim and all he has done for Concord.


Our Public Properties Division is performing preventative maintenance on the brickwork at City Hall near the City Auditorium. Work is anticipated to be completed in approximately five weeks, weather depending, and is being completed by Milestone Engineering & Construction and ProPoint Restoration. Parking spaces and the driveway adjacent to the Audi will have limited access during this project. The first row of parking will not be available and two handicapped parking spaces have been relocated to the next row. Driveway access will reopen after hours. 

All work in the area will be suspended and the parking lot will be fully available to voters on November 2 for the municipal election.

We thank the community for their cooperation and understanding. 


Ice Skating
Ice skating continues at the Everett Arena! Hours are Sundays from 5:30 p.m. to 7:30 p.m. and Monday through Saturday from 11:30 a.m. to 1:00 p.m. Admission is $6 and free for kids ages 3 and under. Skate rentals are available if needed for $5 at the arena's pro shop. Ice skating lessons are available with Concord Parks & Recreation. Session one will be available November through December and session two will be January through February. Classes have limited registration that must be completed with Concord Parks & Recreation by mail, fax, online, or in person starting in October. Registration for skating lessons cannot be done at the Everett Arena.
Adult Stick Practice
Adult stick practice (ages 14 and up) hours are Monday, Wednesday, and Friday from 10:00 a.m. to 11:20 a.m. Additional hours are available Monday through Thursday from 3:30 p.m. to 4:45 p.m. through November 24. Admission is $10.00 and free for goalies. Helmet and gloves are required and full equipment is recommended.

Youth Stick Practice
Youth stick practice (ages 13 and under) hours are on Friday afternoons from 3:30 p.m. to 4:45 p.m. through November 26. Admission is $10 and free for goalies. Full equipment is required. 

Lace up those skates! Find more information at


Watch the video for municipal election information.
Election Day is Tuesday, November 2. Polls will be open from 7:00 a.m. to 7:00 p.m. Our Public Properties Division will be setting up the polling locations and our sign crew will be placing signs, traffic cones, and barricades to help direct voters to the polls. Be sure to get out to vote!

Please contact the City Clerk's Office at (603) 225-8500 or by email at if you have any questions. Visit for more information, including candidate information and sample ballots.


Our office and all City of Concord offices will be closed on Thursday, November 11 in observance of Veterans Day. Trash collection will not be postponed and will follow its regular collection schedule for the entire week. We thank all military veterans for their service.

Please note that crews will be collecting leaves near Concord High School on Veterans Day in coordination with the school closure. Find an area map and more information above or by visiting


The RV Waste Station at the Hall Street Wastewater Treatment Facility is temporarily closed due to construction activities. It is anticipated to reopen on Monday, November 1, 2021. Operating hours will resume to Monday through Friday, 7:00 a.m. to 3:00 p.m. We appreciate the community's understanding.


Watch the testimonial video from our first intern, Conner Bailey.
We're looking for our next Maintenance / Operations Flex Technician intern! This paid full-time internship program launched in 2018 as an entry-level job opportunity to train an individual looking to start a career in public works. Interns are trained across the department’s divisions to gain experience and certifications that can later transition them into an open permanent full-time position. So far, there have been four successful interns to complete this program and each individual continues to thrive within their new permanent position. 
Conner Bailey was our first Maintenance / Operations Flex Technician. He learned a variety of skills as he completed on-the-job training for administration, solid waste, public property maintenance, water utilities, and road maintenance. After four quick months as an intern, Conner developed the skills needed to confidently apply and be offered the position of Laborer / Truck Driver within the Highway and Utilities Division. His internship experience and proven work ethic set him ahead of other applicants and ultimately landed him the job. He has since earned his commercial driver’s license (CDL) and has been laboring and operating trucks, backhoes, loaders, and other equipment to maintain the City’s roadways. Watch Conner’s testimonial video to learn more about his internship experience.
Now, the search continues for the next Maintenance / Operations Flex Technician. This internship stands out from other internships because it is a paid full-time position of 40 hours a week (with overtime required) and includes a flexible benefits package, paid holidays, annual leave, enrollment in the NH Retirement System, annual merit pay increases, and more. It’s the perfect position for someone looking to start a career in public works and continue to climb the ladder.

Work involves hands-on maintenance and operation of City of Concord infrastructure, equipment, and public properties. Tasks include the construction, repair, cleaning, and maintenance of City streets, facilities, and water and sewer systems. The position does require the employee to obtain a CDL within six months of hire and will increase base salary by 5% more when a CDL is used on the job. Other certifications may be required depending on the subsequent position, but training will be accessible. Anyone interested in applying or learning more about the internship can visit to find a full job description and fill out an application.


We're hiring for a full-time Sewer Maintenance Supervisor for our sewer crew within our Highway and Utilities Division! Work includes supervising and assisting in the maintenance, repair, and construction of the City's sanitary sewer system. Duties include directing and assisting in the maintenance of clearing sewer mains, constructing new laterals, repairing and clearing existing laterals, constructing and repairing inverts, and resetting manhole and catch basin frames. Availability after-hours for emergencies is critical with overtime required. Performs other related duties as assigned, including winter snow plowing. A CDL-B with air brake endorsement is required or must be able to obtain within 6 months of hire. Comprehensive benefits package offered. Position opened until filled with a first review of applicants on October 27, 2021. Apply and find more information:


We’re hiring for two full-time Laborer / Truck Drivers in our Highway and Utilities Division. Work includes laboring and operating dump trucks, loaders, backhoes, and other equipment involving the construction, repair, cleaning, and maintenance of City of Concord streets, sidewalks, drainage, water and sewer systems. Availability after-hours for emergencies is critical with overtime required. Performs other related duties as assigned, including winter snow plowing. A CDL-B with air brake endorsement is required or must be able to obtain within 6 months of hire. Comprehensive benefits package offered. Position opened until filled with a first review of applicants on October 26. Apply and find more information at:


We're hiring for the 2021-2022 winter season! We have openings for temporary Seasonal Snow Plow Operators and Seasonal Winter Laborers within our Highway and Utilities Division. 

Seasonal Snow Plow Operators
A CDL-B is required. Guaranteed 40 hours of work per week, whether it snows or not. Overtime required. Hourly pay range: $16.84 - $20.57, depending on qualifications. Positions are open until filled. Apply and find more information at

Seasonal Winter Laborers
Work includes shoveling and operating snow blowers, snow plow wings, and sidewalk plowing machines like bobcats or trackless tractors.  Experience desired, but not required. Guaranteed 40 hours of work per week, whether it snows or not. Overtime required. Positions are open until filled. Apply and find more information at

Paper applications are also available at our office at 311 North State Street if needed.
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Copyright © 2021 Concord General Services, All rights reserved.

Concord General Services
311 North State Street
Concord, NH 03301
(603) 228-2737

Concord General Services is the public works department for the City of Concord, New Hampshire that delivers services to enhance the quality of life of the community. Services include street maintenance, solid waste management, water and sewer utilities, drinking water and wastewater treatment, public property maintenance, City fleet and equipment services, and management of the Douglas N. Everett Arena. For more information, please visit

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