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ISSUE #3 | Wednesday, 9 December


Health consumers Queensland 2015, in review

Message from Chair, Mark Tucker-Evans

It has been a big year for Health Consumers Queensland. Our focus has always been on how health consumers and carers can work with health providers to co-design health systems that work for us all. At the beginning of the year we did this through a fee-for-service model providing support and expertise to Hospital and Health Services, Medicare Locals, PHNs and private hospitals.
From June and July since the injection of funds from the Queensland Government, we have seen rapid changes. We now have 6 staff, have a new website and marketing materials, a new database and have set up the new Queensland Health Consumer Collaborative (more on this later in the e-News). We have moved into an office with a training room which was officially open by the Health Minister Hon Cameron Dick late last month.
We are moving to expand Health Consumers Queensland’s Board and I will report on this in the New Year. In the meantime I sincerely thank my fellow directors Dr Erin Evans and Brendan Horne for their contribution in forming the strategic direction and overseeing the performance of Health Consumers Queensland throughout the year.
I take this opportunity to especially thank the consumers and carers who are a part of our network and to all our stakeholders in health who we have worked with during the past year. And of course a big thank you to Melissa and the team for their support of our work. We look forward to supporting health consumers and health providers in 2016. 
I wish you all a healthy and safe festive season.
Mark Tucker-Evans


Whats on the horizon in 2016

General Manager, Melissa Fox

The new year is looking really exciting. Health Consumers Queensland will roll out training packages for health consumers and carers and health providers to support stronger and more effective partnerships. We’ll be delivering the training around the state, in our office, and down the track via webinars.
Focusing on building our network of individuals and organisations will be one of our key areas of work next year.  Queenslanders are a diverse group of people and we’d like to see our network have a cross-section of people who live in remote, rural and urban areas, across age, gender, culture, disability, health and income levels.
It’s essential to our work to support health consumers and carers who would like a voice in health service planning and delivery to have that voice. It is equally important that we support health providers to have the expertise and skills to listen to those voices and enable those voices to be heard (and acted on) at all levels of their health service work and priority setting.
The first of our annual forums in May will go a long way to enable this to happen; and we look forward to sharing more information about this in the coming months.
In the meantime, if you have been involved in a project or service that demonstrates effective partnerships between health consumers and providers please let us know so we can share the factors that contributed to their success. We could potentially use them as exemplars for our training packages and annual forum.
I am looking forward to working with you in the New Year.

Health Consumers Queensland Launch

Ministerial Launch 24 November 2015

Last month the Minister for Health and Minister for Ambulance Services, The Honourable Cameron Dick officially opened the new office of Health Consumers Queensland. 
At the launch the Health Minister said, “There is a growing body of evidence that engagement with health consumers is essential in lifting outcomes for patients and in improving community health overall.”
Here is the joint media statement: Supporting Queensland consumers and health services to partner for better health outcomes.

Training for health services

February all booked out!

In 2016 Health Consumers Queensland will be providing training to staff who work in Hospital and Health Services and in Queensland Health. The training for staff will focus on working effectively with health consumers and your community as well as ways to embed consumer partnerships in your work. We will also offer training for your consumer representatives so they feel more empowered to provide a consumer perspective and expertise. 
February dates are already taken so please talk to Anne Curtis, Project Manager at Health Consumers Queensland on 07 3012 9090 or email her on to secure your training dates.

Our news

Queensland Health Consumers Collaborative

This strategic, high level Collaborative is tasked with embedding consumer partnerships at every level of planning, policy, delivery, monitoring and evaluation of services provided by Hospital and Health Services and the Department of Health.

Health Consumers Queensland is providing support for this Collaborative. We’d like to congratulate the eight consumer members on their appointment to this Collaborative as they work together with their Queensland Health and Hospital and Health Service counterparts over the next coming years.
There was significant interest following the expressions of interest for the consumer positions on the Collaborative. The people chosen will be able to provide a strong, effective and diverse voice across almost the full spectrum of health issues in Queensland.

The first meeting of the Collaborative is Thursday 10 December.

Find out who the members of the Collaborative are here.

Consumer Profile: Harry Pit, consumer member of the Queensland Health Consumers Collaborative

We will profile each of the members of the Collaborative in our coming e-News. We start this series of profiles with Mr Harry Pitt.

“Health is everyone’s business.”

Introducing Mr Harry Pitt from North Queensland who provides advocacy for the Torres Strait Islander people and culture to health providers and the wider community. Torres Strait Islander Consultancy has been active in this space for 2 years and covers all states and territories.

Mr Pitt provides people and organisations with a good grounding and reminder of the ways in which the culture and people of the Torres Straits is unique in Australia. Mr Pitt believes that Torres Strait Islander people need to be a part of decision-making processes at both a state and national level and works with a range of organisations to make this a reality.

Torres Strait Islander people and their culture is sometimes lost in the translation of policy and delivery of services.

As a member of this Collaborative Mr Pitt will give a broader concept of what the Collaborative strives for and how this could be more inclusive of Indigenous culture and outcomes.

For your diary - Dates for 2016

As part of our commitment to support the health consumers and carers on the Health Consumers Queensland Network we will be hosting a series of networking events in 2016.  Please add these dates to your diary. This is a chance to meet other consumer representatives; it is not a part of our training packages.

These will be held in our training room in our Brisbane city office from 9.30 am to 11.30 am. We plan to host regional events when we are out around Queensland delivering training. We’ll keep you posted with those in the future.

2016 dates
Wednesday 10 February
Tuesday 19 April
Wednesday 8 June
Tuesday 9 August
Wednesday 12 October
Tuesday 6 December


Consumer Representative Vacancies

Silver Chain are a not-for-profit organisation who deliver community health and care services across Australia. They are establishing a Consumer Advisory Group to support their Queensland business.
The Consumer Advisory Group will:

  • provide a structured partnership between consumers and /or carers and Silver Chain Queensland
  • facilitate meaningful discussions for the provision of advice, direction, and advocacy for planning, delivery, design, measurement and evaluation of Silver Chain services.
The Consumer Advisory Group will include committed consumers and carers or community members with knowledge and experience of community health services to join the Consumer Advisory Group as a consumer representative.

For more information about this opportunity including information about how to apply click here.
Applications must be received by close of business, Friday 8 January 2016. Interviews will be held in late January 2016.

Young people Needed!

As part of National Youth Week in 2016 the PCYC Queensland in partnership with the Queensland Government are looking for nominations for five young people to have the opportunity to be involved in planning events and activities as part of the Queensland Planning Group.

It is a great way to develop new skills and meet new people.

Expressions of interest for young people aged 18 to 25 years from regional, remote and metropolitan Queensland to be part of the state’s National Youth Week Planning Group are open until Thursday 31 December 2015.

National Youth Week Champions will be assigned a Youth and Community Program Coordinator from PCYC who will provide support and mentoring.

For more information on applications visit the Queensland Planning Group

Opportunities for Consumers and Health professionals

A limited number of places for people outside of Victoria…
The Australian Institute for Patient & Family Centred Care is proud to support the 'Gathering of Kindness' on 31st March and 1st April 2016 at the beautiful Duneira Estate in Mount Macedon, Victoria.
This exciting, unique event is an opportunity to join 100 inspiring people who will come together to re-imagine a healthcare system that has kindness, trust and respect as core components.
Actors, artists, musicians and innovators will create an atmosphere to work together, through conversation and action to design a better way forward for healthcare.
We want a diverse mix of people who all share one thing in common: a commitment to building a kind and respectful world. To help bring together the right team, we are asking for applications to let us know why you want to set aside two days and be a part of the Gathering of Kindness.

Applications close 8 February 2016.
For more information about the event including the application please visit here.

Season's greetings and best wishes for the new year

Health in Focus

Are you getting the health care you need? Do you think the people you provide care for are getting all the health care they need? CheckUP would like to know.

CheckUP is a not-for-profit organisation committed to building healthier communities in Queensland. 

It conducts an annual survey of the Queensland public and health providers, called Health in Focus, to gauge what the main issues are for Queenslanders in relation to health and healthcare.

Have your say today to help improve health care for the future. The survey closes on 23 December 2015.

The Health in Focus 2015 Snapshot will be available in the first quarter of 2016.

A snapshot from the 2014 survey results are available here.

Office Opening Hours

Health Consumers Queensland’s office will be closed from 5pm Wednesday 23 December 2015 until 9 am Monday 4 January 2016.

We wish you all a very healthy and happy Christmas, wishing you all the best for 2016.

Warm regards, Health Consumers Queensland


HEALTH PROMOTION CHARITY. Health Consumers Queensland © 2015. All rights reserved.

HEALTH PROMOTION CHARITY. Health Consumers Queensland © 2015. All rights reserved.