Energy Advice unplugged at Citizens Advice
Fuel poverty is a very real problem in the UK; in England alone there are over 2.3 million fuel poor households. We make five promises to our customers and one of those is ‘being there when you need us’, which is why our social programme looks to support those people in our communities who are most vulnerable.
We've sponsored a Fuel Debt Advisor through Newcastle Citizens Advice since late 2014 and, following the success of the project, we've extended our community support to provide 'Energy Advice unplugged' at Leeds Citizens Advice. We're sponsoring outreach workers to go into communities across Leeds to host energy clinics.
Held in community centres, libraries and doctors surgeries, the clinics will enable local people to easily access vital help and advice about energy. People visiting the clinics will receive an assessment of their personal needs, advice and help on trust fund applications and maximising income, as well as information about how to switch supplier. If appropriate, they’ll also be signed up to our Priority Services Register,
which provides customers with extra support in a power cut.
If you work in the local community and would like to work with us to promote our Priority Services Register then get in touch.