Copy
Welcome to this month's KODAK EXPRESS Bulletin.
For all KODAK EXPRESS related emails please use kex@tetenal.uk.com as your first point of contact. This enables us to ensure your enquiries are dealt with swiftly and efficiently.
Customer Service - Are you giving it the attention it deserves?
Great customer service seems obvious but is often overlooked. We would like to share a few simple tips and ideas to make sure your customers become your advocates – you can down load the 'helpful tips' PDF by clicking the link below.

Working towards customer satisfaction should be a main priority. Whether it’s over the phone, via e-mail or face-to-face, it is a key factor in gaining more customers and retaining them in the long run.

A happy customer will always be an asset to your company as the word of mouth recommendations from friends and colleagues is invaluable. 

 
CLICK HERE for our Customer Service tips
Father's Day Prize Draw Winners

Thank you to all the stores who took part and sent in their entry forms from the Father’s Day promotion.
3 lucky entrants have been drawn as winners of the Gas BBQ Prizes. These winners entered in the following stores:-

Your Photographics
in Bury

Nortech Computers
in Portishead

Photo Dome,
in Enniskillen
Lots more Prize Winners!
There are also a further 50 winners that have been drawn to win a personalised Apron Prize. Tetenal will be contacting stores with winners later this week to arrange the fulfilment of the prizes.

We look forward the sharing photos of the winners with you.

Remember! If you have a winner in your store, make sure you take a picture of them receiving their prize and publicise it on your social media channels. This is the sort of positive post that gets lots of likes and shares within your local community.


We can still help you if you need guidance. Just drop us a line at kex@tetenal.uk.com
Kodak Express website software update
During the last two weeks, stores with a Kodak Express Website were sent two important emails about their website order production software.  The first of the emails contained information about updating their Taopix production software. The second email contained details of changes to the login information including a new password.

Please ensure that you have read and actioned these emails so that you can continue to process website orders without interruption.

If you need assistance with anything that was contained in the emails, or you do not have the information please let tetanal know via kex@tetenal.uk.com and a member of the team will be able to assist you.
NEW Kodak 6900 Photo Printer
A brand new photo printer from Kodak for retail stores that means you can now produce panoramic prints

The panoramic prints function is a new addition to the Kodak Kiosk software version 9 that is now being released, so you would need to be on the latest software to produce this new format.

Built to last, the 6900 model is based on the well received 6850 model and upgraded to improve its robust functionality.
CLICK HERE for details on the Kodak 6900 Printer
An open invitation to visit Tetenal's refreshed showrooms and 
Exciting changes have taken place at Tetenal UK which includes the updating the Leicester based showrooms, creating an unrivalled location to view and get 'hands on' with a large range of equipment.

From the extensive range of large format printers, to thermal and inkjet photo printing solutions, Tetenal have every angle covered. This is enhanced with photo retail solutions including kiosks, scanning, gifting products and specialist equipment including T-shirt Printers and Photo ID systems.

You’ll  have the opportunity to print your own pictures on a range of equipment, and on a selection of media including the recently re-branded Spectrajet range of papers. 

Advice and Expertise
The creation of a new 'Inkjet Specialist' role sees David Norris (who many of you will already know) available to assist visitors with his technical expertise on print, profiling and printing workflows.

To arrange your visit simply give Tetenal a call on 0116 289 3644, send an email to kex@tetenal.uk.com or click the button below
 
CLICK HERE to arrange your visit to Tetenal
ABOVE
The new dedicated Inkjet Room, featuring seven different Epson Inkjet Printers. This room also features a variety of Inkjet Papers including the Spectrajet and Ilford brands. Our inkjet paper range encompasses everything from Photo to Fine Art to Dry Lab.

BELOW
Visitors are able to  view a wide range of photo gifting products and get idea of how best to merchandise their store.

Not having products displayed in-store is like not having anything in your window. You'll see ways of encouraging your customers to increase their spend with you. If they can’t see these products it’s unlikely they’ll ask for them.
CLICK HERE to arrange your visit to Tetenal
New range of profitable photo Gifts from Shot2Go
Simply insert a photo print to create the perfect personalised gifts including Keyrings, Frames Coasters and more. No need for specialist printing or finishing equipment

These products are available to purchase from Tetenal in addition to the current extensive selection of gifting items available to you.
CLICK HERE to see products

Get Inspired!
Follow us on Social Media:

view this email in your browser
Copyright © 2019 Tetenal Limited, All rights reserved.


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.