Mr. Piano Man
You might be surprised at what the piano man shared with me.
As the 70-ish piano technician walked over to my newly inherited piano, he remarked, “So you are a REALTOR?”
So many people think I am- but I am not, nor have I ever held my license (although I did go through the licensing course). I explained that I HELP Realtors with one on one coaching and have worked with many Calgary agents.
This brought on a timely and detailed story of regret and one that I felt I should share.
Even if you are an established agent and think you are performing at a high level already, I encourage you to examine your own business practices and ask yourself if there is anything you might be able to do just a bit better that would give your clients a stellar experience?
This piano man used to be in sales and he was proud of his past career. I could tell he wanted to be respected for his own experience in the workplace.
He did his due diligence in hiring a real estate agent. He called around and interviewed three. He chose this particular established agent because he seemed very professional, dressed well, and had good quality handouts.
However, that was about all the contact they had together.
Since the market was on a downward slide there were emails and phone calls with poor feedback and the inevitable advice for a price reduction. But, this professional agent didn’t come across as working for the Seller. Rather, the Seller felt he was being beaten down and had no one on his side.
After the sale he told me that he did not even receive a ‘thank you’ from this agent. Although shortly after the sale he did receive a request to provide a testimony!
Please know that I am not shaking a finger at all – no!
I just recognize that many agents have neglected to put smooth processes in place so they can avoid this kind of negative result from their valuable past clients.
I don’t want this to happen to YOU.
Everyone in the piano man’s network knows his experience and would never hire the same Realtor.
He is sharing his story because he doesn’t want anyone else to have the same kind of disappointing experience.
It makes me sad.
I don’t believe the agent set out to make his client feel like this. I am certain that he thought he was doing his best job. He just doesn’t see it from the other side.
So, I am here to tell you. From the client’s side, they need more personal attention sometimes. Especially clients over 50 or 60 years old. Go see them face to face when asking for a price reduction.
Even a video explain feedback can be helpful.
And I would highly encourage some FORMAL celebratory thanks after the sale has closed. Don’t love them and leave them!
If you want good referrals and ongoing business these are a couple of ways you can improve right now!
And if you need me to assess and improve your business, I am here to help you.
403-805-7710 TEXT to arrange a complimentary call!