Click here to download a printable version
View this email in your browser
In this month's newsletter:-
The Carers Hub

Help our CCGs to be fully inclusive

Online Assessment for drug and alcohol use

Patient Leadership Programme

Are you aged 65+? Share your experiences

Share your experiences of maternity care

One You campaign

Health Awareness Days
   - Parkinsons Awareness
   - Allergy Awareness


Welcome to the March 2016
Cannock Chase CCG Newsletter

Thank you to those of you who attended the Shaping Our Future - Local Voices Event on 2 March.

 attendees at the event

We know that many of you had to travel from some distance to attend and we had a lot of diversity in the room which was wonderful. This was the first public event across the three Clinical Commissioning Groups (Stafford and Surrounds, Cannock Chase and South East Staffordshire and Seisdon Peninsula).

Engagement with you is key to the wider transformation across Staffordshire. Moving forward, the CCG has committed to tackling major transformational change to address inherent issues with current services and improve efficiency through joining up work across Staffordshire.
We are proud to say that engagement is now embedded in all the CCG work and patient participation is ‘second nature’ to the teams, this is further enhanced by working across the three CCGs and with the Midlands and Lancashire Commissioning Support Unit Communications and Engagement Team, there’s always more we can do and more ways we can engage and we want to find out more about this later.
This event was part of the journey. We hope you enjoyed the day and took something valuable away with you and that you stay involved going forward.
The day was a very positive step to tackling some of the key agenda items for the collective CCGs. Some of the key focuses for the day were: Prevention, Community Services and Mental Health.
Once again thank you to those of you who attended and helped shape our future. 

The Carers Hub

A new service offering Staffordshire’s 103,000 carers and their families easier access to advice, information and training is now up and running.

The Carers Hub – based in in Albion Street, Hanley, and Madford Retail Park in Stafford - was launched at the end of 2015 and aims to improve the help offered to carers of all ages by providing a single point of contact to all support services available across Staffordshire and Stoke-on-Trent.

signpostSpeaking at the launch of the service, Jane Sutton, mother of inspirational cancer sufferer Stephen Sutton MBE, said: “If you have never had need to access specialist services, and then find yourself in a caring role, you suddenly find yourself in a whole new world and don’t know what you’re entitled to or where to find the appropriate support and advice.

“Resources such as The Carers Hub will be invaluable in advising people what services are available and signposting them to the appropriate agencies. It’s vital too that people know they’re not going through difficult circumstances alone.”

Carers can access support through the Hub and at more than 40 community locations, known as spokes, across the county, as well as over the telephone, face-to-face or online through a dedicated website and through social media. There is also a monthly newsletter for carers.

Services offered by the Hub include information and advice, support groups, activities, training and signposting to other organisations where specialist help is needed.

The £1.4m contract to deliver the service was awarded to PeoplePlus, a leading national operator in the social care sector, which is working with local organisations to make it easier and fairer for carers of all ages to get the tailored help and support they need.

carerCarers play one of the most important roles in society.  At any one time, one in 10 people in England will act as a carer, providing unpaid care for an ill, frail or disabled family member, friend or partner.

There are more than 103,000 unpaid carers in Staffordshire (up almost 5 per cent from 2011) and 28,000 in Stoke-on-Trent – over the national average. At least 2,000 people aged under 18 years of age are ‘young carers’ in Staffordshire, with an additional 800 young carers in Stoke-on-Trent.  However, there are likely to be significantly more people caring for a relative or friend who have not been identified as carers.

The Carers Hub has been up and running since 1 October 2015, after Staffordshire County Council, Stoke-on-Trent City Council and the six clinical commissioning groups in the region undertook extensive consultation with hundreds of carers to find out what they wanted.

Carers in Staffordshire and Stoke-on-Trent who need support can contact the Carers Hub by telephone on 0330 123 1937 or email

Help our CCGs to be fully inclusive

18 April 2016, 10am-12.30pm
Merlin House, Etchell Road, Tamworth B78 3HF
circle of handsAs Clinical Commissioning Groups (CCGs) we are passionate about ensuring fair access to healthcare services and reducing health inequalities.

We are holding a Public Grading Event to find out if we are doing everything we can to offer fair access to healthcare. We are particularly interested in whether our leadership is fully inclusive.

People from all walks of life are invited to the training, where you will explore equality and diversity and how we can improve our practice.

  • 10am Welcome
  • 10.10am What is Equality and why it is important?
  • 10.45am Who is at risk of health inequalities?
  • 11.15am Presentation of leadership evidence and public grading of the CCGs on Inclusive Leadership
  • 12.30pm Close
If you are interested in being involved please book your place by contacting Sherry Samaan by 1 April. Call 01827 306170
or email

New Staffordshire website offers online assessment for drug and alcohol use

People who are worried about their drug or alcohol use can do an online test to assess their usage following the launch of a new website. One Recovery Staffordshire, the pioneering substance misuse partnership for Staffordshire, has launched its new intervention based website:

Read more

We are delighted to be able to offer an exclusive patient leadership programme for the NHS of the West Midlands, which will drive quality and performance improvement through enabling patients and friends to become champions and 'Agents of Change.'

We are inviting any patient carer/relative who has accompanied a patient through their journey, to become an Agent of Change to help improve the quality of care by sharing their experience, whether positive or negative.
The patient experience is an invaluable resource to the NHS which can be harnessed to share best practice and improve quality of care. The aim of this three day leadership programme is to create a pool of trained and articulate patient champions who can deliver patient messages promoting the delivery of high quality care within the West Midlands. Each patient or patient carer has had a unique experience, which if coached, can enable the sharing of best practice and the wisdom of learning from their experience to inform and improve better care.

The purpose of the patient leadership programme is to:
  • Identify 8 Agents of Change across the West Midlands.
  • Create Agents of Change to drive quality and performance.
  • Promote a positive legacy from the patient's or relative's story
  • Engage NHS hearts and minds from a patient/customer perspective
  • Create a resource of charismatic patient leaders to lead quality improvement
  • Engender individual responsibility for health and well being.

Are you aged 65+? Do you access health and social care regularly?

Elderly lady with carerThe Care Quality Commission (CQC) is the independent regulator of health and social care in England. The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

The CQC want to hear about your experiences of health and social care for a campaign they’ll be running in March. Specifically, they are looking to hear from men and women aged 65+ who are accessing health and social care regularly and are happy to share their experiences of care – good or bad. They also want to hear from carers and family members of those 65+ who can share information on the quality of care their loved on is receiving.

If you are happy to talk to CQC about your experiences of care, please email with a short description of your experience. Someone from CQC will then be in touch with you to discuss next steps.

CQC encourages women to share experiences of #YourMaternityCare

pregnant lady / babyThe CQC inspect and rate maternity services, including antenatal services, pregnancy units, maternity assessment centres, labour wards, postnatal services and neonatal services. There are nearly 700,000 live births in England each year, and while CQC’s most recent Maternity Survey found that most expectant and new mothers are experiencing better maternity care when compared to the results from previous years, they know that women will have had varied personal experiences.

If you are pregnant or recently used maternity services, CQC want you to tell them about the care you received, good or bad. CQC inspectors can’t be everywhere at once and your information will help them decide when, where and what service to inspect. By telling CQC about your experiences, you could stop poor care happening to someone else.

Find out more


Public Health England have launched the One You campaign to provide support and advice on improving your lifestyles. Start by taking the One You quiz ( and see how you score.

Join in the social media activity through Twitter and using the hashtag #OneYou, and through Facebook

Health Awareness Days - April 2016

Parkinson's Awareness Week (18-24 April)

One in every 500 people has Parkinson’s and affects parts of the brain by a lack of chemical called dopamine, causing some nerve cells in the brain to die.

Parkinson’s Awareness Week is the biggest opportunity of the year to reach more people affected by Parkinson’s and change public attitude of the disease. Parkinson’s UK Charity has free materials available to organise events and promote awareness week.

Find your local branch.

Allergy Awareness Week (18-24 April)

This week raises awareness of all allergic conditions (including food, respiratory, skin and children's allergies), food intolerance and the plight of allergy sufferers.  

Find out more about allergies