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Thriving People | Strong Communities ... 6 April 2017




Other Community Info


From flood to recovery...

This special edition of our E-News has been put together to provide access to all the current information we have to hand at present about assistance available, programs that are operating, and events that have been postponed or cancelled.

Information is changing rapidly however we'll endeavour to keep our Northern NSW Flood Resources  web page updated with the latest information as we receive it.
This page contains information to share with staff and stakeholders, with Quick Links to information on Service Availability, Housing support, Financial support, Goods and services, How to help, Recovery Services Contact List; and Lismore City Council Flood Information.  

Please do contact us at if you have any additional information you would like us to send out and to add to our website.

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Federal Financial Support Announced

Federal Disaster Relief Funding via Centrelink is now available. People who have been affected by the flood can apply for a one-off payment of $1000 and a further $400 for each child under the age of 16 under the Disaster Recovery Program. Those people who have lost their income due to the flood can apply for a regular cash Disaster Recovery Allowance for up to 13 weeks.

  • Couples over 21 years old are eligible for up to $483 a fortnight each.
  • Single person with a child is eligible for $579 and without a child, $535.
  • There is also assistance for those aged between 16 and 21.

For more information about immediate help, please call 180 22 66.

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NSW Disaster Relief Funding


The Department of Justice, Office of Emergency Management can provide disaster relief grants to eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster. People with limited financial resources and no insurance may be eligible for a financial contribution towards replacing essential household contents and structural repairs to the home.

To be eligible for assistance you must:

  • be a low-income earner and meet an income and assets test
  • demonstrate that the affected home is your principal place of residence
  • not be covered by insurance
  • be able to demonstrate that the damage was caused by the disaster
  • lodge the application within four months of the disaster occurring.

Financial assistance is a contribution towards the cost of essential household items and restoring the home to a safe and habitable condition.

Financial assistance under this grant does not replace insurance or act as compensation for losses. Assistance cannot be provided to cover insurance excess.

Click here to go to the NSW Government Emergency NSW website for further information about disaster assistance funding.

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North Coast NSW Flood Recovery Information

Click here to download the NSW Department of Justice newsletter containing information for residents and businesses impacted by the recent NSW North Coast floods.

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A Message from Our Mayor, Isaac Smith

Want to volunteer but don't don't know where to start?

If you would like to volunteer to help in the recovery effort, you can join the Lismore Helping Hands flood information Facebook page -

as well as the Lismore Region Flood Recovery Facebook Group:
You can also visit the Lismore Train Station where a Volunteer Coordination Centre has been set up.

The Lismore Recovers website has also been set up help coordinate donations and volunteer information:

The Tender Centre in Lismore in South Lismore has been acting as a drop off / pick up point for donated items. As information changes so quickly, its best to call before you make the trip.  

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Renting and Natural Disaster

As a tenant it is vital you know what your renting rights and responsibilities are if you have been affected by a natural disaster, such as a flood.

Click here to go to the NSW Fair Trading Website where they have outlined information for both landlords and tenants in disaster situations.

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Community Flood Update  

Thursday, 6 April

6pm – 7.30pm Upstairs, City Hall

Corner Bounty and Molesworth Streets

Lismore City Council and emergency and essential services will provide updates of flood transition to recovery to date and actions into the future.

Attn: Please be aware that there will be no accessible entry to City Hall as the lift is out of operation due to flood.

Key information available via Council’s Facebook page and website. 

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Disaster Welfare Assistance

Kingscliff TAFE:  806 Cudgen Rd Kingscliff - will be open today only to provide accommodation extensions. (08:00 - 17:00)

Lismore: Lismore Volunteer Flood Recovery Centre-Lismore Railway Station (opposite Station Hotel South Lismore) Opens Wednesday 5th April 8am-6pm

The Lismore Helping Hands Hub is operating as a coordination centre for community members who want to volunteer to help residents affected by flood.

Lismore Recovery Centre: Public works Facility 120 Dalley st East Lismore entry via Military road. Open- Friday 7th April 9am-6pm.

A shuttle bus will run from the transit centre every half an hour from 9am-5pm.
Byron/Mullumbimby: Mullumbimby Neighbourhood Centre flood recovery centre 55 Daley st Mullumbimby 66841286. Community Meal, food parcels, clothing, emergency relief, counselling, information and referrals.
Murwillumbah Community Centre-  Nullum st Murwillumbah
Murwillumbah Community Centre will become the Disaster Recovery Information Centre where people who were affected by the floods can come and put in a claim and access support from a range of emergency services.

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Evacuation Centres

Lismore Evacuation Centre at the SCU Military Road Lismore they have food, clothing and support with temporary accommodation. They are now closed to overnight accommodation but can offer support to access services, payments and accommodation.

Current Open Evacuation Centre Locations – information as of 3/4/17

Sacred Heart Church - 143 Murwillumbah Street, Murwillumbah
Mt St Patricks College - 143 Murwillumbah Street, Murwillumbah

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Laundry Support

Orange Sky Laundry- operating out of Lismore family support services 143 Laurel Ave, Lismore NSW 2480 Phone: (02) 6621 2489 Hours: Open today · 9am–4pm

As of 5th Orange Sky Laundry service will also be operating from the Lismore train station, this is a free service, and The Baptist Church are running a sausage sizzle.

Solar Showers available for free at the Lismore Transit Centre

Telstra Disaster Relief Tent

A Telstra tent has been set up at Bunnings in South Lismore to help people regain phone /internet access. You can book a technician to assess or fix your phone line, discuss billing and plans etc.

Mobile Service Centre

Department of Human Services including Centrelink, Medicare and Child Support will be touring the flowing locations:
South Lismore Union st Railway station 6th April 10am-4pm
South Lismore Union st Railway station 7th April 9am-4pm
Nimbin Neighbourhood Centre Cullen st nimbin 9.30am-3.30pm

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Free Food

Lismore Food Hub- outside Lincraft Keen st Lismore. Managed by Lismore Lions Club

Salvation Army Casino: Salvos at Casino have flood relief food vouchers available

Anglican Church Mullumbimby: Stuart st Mullumbimby Food Parcels available and tents Monday-Thursday 66843552

Food Vouchers

St Vincent de Paul are opening Mon, Wed and Friday  10.30am to 3pm  - they have Woolworths and KMart vouchers for anyone in Lismore impacted by the flood.

KMart vouchers to replace lost goods i.e. towel, sheets, toaster etc etc. Address: suite 3, 73 Magellan St (in the arcade near Play Quest)

Salvation Army: In Goonellabah  have access to food vouchers : Coordinator is Sandra Ross: Ph: 66247326


Lifeline: IF YOU NEED ASSISTANCE please visit 23 Three Chain Rd for clothing, blankets and household items. 9am to 4.30pm

IF YOU WOULD LIKE TO DONATE TO THE FLOOD EFFORT please WINTER clothing only and clean mattresses are needed.


Salvation Army Lismore-  Cambridge Drive Goonellabah 66247326
Support with Furniture, food vouchers

Church Centre (Near Wall Murray RE) are offering white goods (Fridge, washing machines etc), plus will deliver hot meals to those in definite need.  Contact Christine - 0448 782 072

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Community Support in the Tweed

The Murwillumbah Community Centre has been turned into a Recovery Centre where the community can access all information about assistance and support. Wendy Constantine, the Manager of the Community Centre, invites people to keep updated via their facebook page - Murwillumbah Community Centre Inc.

Seeking Donations in Murwillumbah

The Recovery Centre is seeking the following donations : toiletries, insect repellent, nappies, towels, sheets, non perishable food items, pet food.

Facebook Support pages - Tweed

A number of Facebook Support Pages have been set up to help coordinate the relief effort in the Tweed Area.

Murwillumbah Community Centre

Tweed floods community drive - non perishable items

Flood clean up 2484

Local flood support - Chinderah to Pottsville

Murwillumbah Matters
Murwillumbah Flood Donations

There is also free hot food and staples available at the new IGA on Tweed Valley Way.

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Road and Traffic Information

For current road conditions:  or

RTA traffic information line phone 132 701

No Interest Loans (NILS) amount increased

The Northern Rivers Community Gateway have increased the loan limit for NILS loan from $1200 to $2000 ( for the next 3 months) for eligible community members who are affected by the recent floods. Click the headline above for full details.

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Clubhouse Flood Appeal

Donate now to get our beloved Clubhouse back up and running

Our beloved Clubhouse has been gravely affected by the recent flood event in Lismore CBD and will be closed this week and into the school holidays as we clean-up and re-fit for re-opening in Term 2.

The flood event on the 31st of March caused a devastating loss to our equipment and our ability to replace essential equipment and furnishings to support our programming.

We would greatly appreciate donations to enable us to get our Clubhouse and our school outreach programs up and operating as soon as possible. We lost a huge amount of valuable equipment and resources and really need donations of cash to enable us to restock and replace lost items.

Although we did have insurance we are unable to claim as the disaster is classified “An act of God ‘ and not covered under normal insurance conditions. As such, any financial donations are very gratefully received.

Any financial  donations very gratefully received. Please go to

The Clubhouse 'where technology meets imagination' is as a free after-school drop in centre for all young people aged 12 – 18 years, open Monday – Friday. We provide technology based programming to eight local high schools to support youth at risk of disengaging from their education.

The Clubhouse also engages youth in technology, allowing opportunity to explore their own ideas, develop new skills, and build confidence in themselves.

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Tweed headspace community clean-up!

We're all very proud of our headspace Tweed Heads Youth Advisory Group for initiating and coordinating their own community flood clean-up efforts in Chinderah and Murwillumbah today and yesterday. These guys consistently blow us away with their care and concern for community, their boundless selfless energy for helping others in need, their skills and knowledge and community networks, and the inner beauty that shines through in everything they do.

Thank you headspace Tweed Heads YAG and friends, for all you that you are, and all that you do for our Tweed community. And thanks to our good friends at The Family Centre for the bus loan!

Check out the article and pics on their facebook page

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  • The Young Songwriters Competition Finals Showcase which was due to be held this Thursday 6 April at Southern Cross University has been postponed until further notice.
  • Social Futures has also cancelled our event to mark Youth Homelessness Matters Day which is today - 5 April.
  • headspace in Lismore hopes to re-open by the end of this week.
  • The Youth Connections Clubhouse and Links to Learning will reopen at the start of Term 2.


A list of our programs and their current status is provided below. We know many people will be affected emotionally and we will be here to help people not just this week, but in the coming weeks and months when the full extent of the impact on our community is known.

A list of resources and our service operations will be updated regularly on our website:


(Please check our website for updates)

Unless otherwise stated, please call our main Reception for service information on 02 6620 1800

Ability Links is operating as usual with some staff absences. Please call your linker if you need more information or need assistance. Currently, our Murwillumbah office is closed, however, every effort will be made to ensure service continues as normal.

The Clubhouse and Links to Learning will reopen from the start of Term Two. Schools are being contacted.

Connecting Home Our First Response line is open (1800 048 310) and is operating as a crisis response service. We can also provide advocacy support for people experiencing difficulties with tenancy issues or landlords. Connecting Home is working with other organisations to supply furniture to our clients and the authorities to help unlock additional housing stock.

We will continue to service existing Connecting Home participants as far as possible, however some Real Estate Agents haven't reopened yet.

We currently have a need for furniture for people we have rehomed – if you can help, please donate to Lifeline who are able to redistribute or visit the Helping Hands Lismore Facebook page.

Connecting You (HYAP) is operating business as usual. Tweed and Lismore are currently at capacity.

Family Planning Service Lismore will reopen on Thursday when the CBD opens.

Family Referral Service (FRS) is fully operational with appointments to proceed as normal. FRS can provide information regarding local services for families experiencing difficulties at this time and put you in touch with other services that can help.

headspace Lismore is hoping to reopen on Thursday when the CBD re-opens and will be bringing in some additional resources from Tweed Heads.headspace Lismore staff will contact anyone with appointments impacted by the floods to reschedule. If you or someone you know is aged 12-25 and looking for support, staff are available to talk.

Mijung Jarjums have returned today and are currently contacting all clients. School groups and activities this week have been cancelled. The Mijung Jarjums team is available able to provide support on the telephone if needed.

Network Development Project (NDP) is currently making contact with all participants and has some capacity to support new enquiries from families with kids with disabilities who need assistance. Please contact Abby Nguyen if you need help.

NDIS Local Area Coordination was launched yesterday and LACs have now provided support to NDIS participants in regional offices around the State. Lismore LAC is currently experiencing communications difficulties with the national database, but participants will be contacted as soon as possible.

Richmond Care Choices is open as usual and the team is contacting all clients to check they are OK and providing assistance where possible.Participants who have not heard from us, please contact us to let us know you are OK.

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We acknowledge the Traditional Owners of the land where we live and work and their continuing connection to land, water, sea and community. We pay respects to Australia's First Peoples, to their unique and diverse cultures, and to Elders past, present and future. Learn more about our Reconciliation Action Plan
Copyright © *|2017|* *|Social Futures|*, All rights reserved.

Our mailing address is:
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Northern Rivers Social Development Council · PO Box 5419 · 16 Keen Street · Lismore, NSW 2480 · Australia

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