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SES Newsletter | December 2021
Dear members,

As we count down the days of what has been, for businesses and individuals alike, an incredibly challenging year, we’re filled with gratitude. Thank you to all of you – our clients, patients, members, friends, followers and colleagues – for your ongoing support and confidence in us. With health and wellbeing so firmly in the spotlight, we’re more passionate than ever about the positive impact that our health and life insurance solutions have on so many lives.

We wish you and your loved ones a very happy, healthy and relaxing holiday season, and we look forward to connecting with you again in the New Year.
Here’s what this month’s newsletter contains:
Clinic News: Have you received your COVID-19 vaccinations yet?
Product of the month: Give your employees the gift of peace of mind
Feature article: Have a happy, healthy and safe holiday
                  Extending a warm welcome to our new SES consultants

 A note about your SES membership numbers
Clinic News
If you’ve been meaning to get a COVID-19 vaccination but haven’t done so yet, we urge you and all of your family members over the age of 18 to use the upcoming holidays to prioritise this. Vaccines save lives and the sooner we’re all vaccinated, the sooner we can hope to achieve herd immunity.

Our District Health Officer has confirmed that they are currently vaccinating with Astra Zeneca, Johnson & Johnson, and Sinopharm vaccines. The Pfizer and Moderna vaccines will be available to the general public within the next few weeks. These will be aimed at those requiring booster doses and under 18s (details still to be confirmed). We will keep you informed of any new announcements via our social media pages and/or SMS.  

Please remember that SES is here for you for any COVID-19 concerns you may have. If it’s an emergency, please call the SES Call Centre at 737 /  +260 96 274 0300 / +260 96 941 6388, or if it’s not urgent, please send a WhatsApp to +260 76 203 1802 with your name and membership number and we will call you back.
Product of the Month
Give your employees the gift of peace of mind

Are you planning your budget for next year? Is Group Life & Disability cover for your employees on that list? If it’s not, you might want to consider it as part of your talent attraction and retention strategy.
Not only can financial worries be a source of great distraction and loss of productivity for many employees, but with employee engagement levels at record lows globally, companies are pulling out all the stops to keep their talent loyal to the company, engaged, and invested in the business’s success.
The way we see it, offering Group Life & Disability cover is a win-win:
For employers, it helps bolster company culture and increases loyalty because it shows your employees that you care about their future and consider them to be a valuable part of the company.
For employees, it gives them the peace of mind that their families will receive financial support should something unexpected happen to the breadwinner in their family.
Group cover costs less than you might think, but the value for your employees – and their families – is huge. If you’ve always assumed that offering employee benefits is too expensive, you might be surprised.
Get in touch with us by visiting our website, calling us on 737 or sending an email to Let’s chat about how we can help boost your business in 2022.

Feature Article
Have a happy, healthy and safe holiday
Road safety and COVID-19 tips for the whole family
As the holidays approach, many of you will be hitting the roads and travelling to your long-awaited holiday destinations. Excitement levels will be high, and everyone will be eager to get their holidays started. Arriving safely, however, is much more important than arriving quickly.
Here are four top road safety tips from WHO to ensure that you and your loved ones arrive alive:
  • Stick to the speed limits. An increase in speed is directly related to an increased risk of an accident happening and of the severity of the consequences increasing. An increase of 1 km/h in mean vehicle speed results in an increase of 3% in the incidence of crashes resulting in injury and an increase of 4–5% in the incidence of fatal crashes.
  • Don’t drink and drive. Stay hydrated throughout your road trip but avoid drinking alcohol. Choose water instead, or an energy drink/coffee to help stay alert. Take frequent breaks to stretch your legs, get some fresh air, and keep your focus.
  • Strap yourself – and your children – in. Wearing a seatbelt reduces the risk of a fatality among front-seat passengers by 40–50% and of rear-seat passengers by between 25–75%. Not only that, but child restraints reduce deaths among infants by approximately 70% and deaths among small children by between 54% and 80%.
  • Stay off your phone while you’re driving. Using your mobile phone while driving makes it four times more likely that you will be involved in a crash. This kind of multitasking (including using a hands-free device) not only slows down your reaction times, but also distracts you from staying in the correct lane and keeping the correct following distances.
Once you’ve arrived at your destination, it’s time to put your feet up and relax, but don’t be complacent about the risk of contracting COVID-19.
Here are 10 top COVID-19 safety guidelines from the CDC and our Assistance team for staying safe while you’re on holiday:
Choose contactless options to book your travel where available, including online reservations, check-ins, and payments.
Pack your own hand sanitiser and disinfecting wipes.
Wash or sanitise your hands regularly, especially after contact with commonly-touched surfaces like elevator buttons, stair rails and desktops.
In your accommodation’s living spaces, consider wiping down high-touch surfaces yourself, like the doorknob, desktops, light switches, remote controls, pens, and keys (such as room keys). Remember that COVID-19 may be transmissible on a surface for up to seven days.
Open the windows in the room when you arrive, to ventilate and circulate air.
When eating out, check the restaurant’s COVID-19 prevention practices before you go. They should have protocols in place regarding masks, social distancing, screening, and hand hygiene.
Opt for eating outside, if possible, where tables are distanced at least 1.5 metres apart.
If you need to be seated indoors, try to ensure that there is very good ventilation and that the tables spaced as far apart as possible.
When using public bathrooms, keep your mask on and flush the toilet with the lid closed. Wash your hands well afterwards and use a tissue to touch the bathroom door handle. Use a disposable towel to dry your hands after washing them.
Avoid touching menus, touchscreens, electronic devices, and pamphlets etc. whenever possible, unless you are sure they have been sterilised.
Hello again

In our October newsletter, we introduced some of new consultants joining the Kitwe team. Here are some photos of Dr Jonathan Likokoto (Consultant General Surgeon) and Dr Nachor Bunda (Consultant Orthopaedic Surgeon) settling in at our SES Kitwe Clinic.

Protecting your personal information

Dear Members,

The safety, security and confidentiality of your personal information and medical data is our top priority. In line with the The Data Protection Act 2021, we have put strict information procedures in place when it comes to the following scenarios:

Requesting an authorisation number:
Going forward, when you, as a member, call our SES Call Centre to request an authorisation number, you will be required to provide the following information:
Your membership number
Your date of birth
Your policy scheme

Member details
Unless it’s an emergency medical situation, SES staff members are no longer allowed to search for any member details on the system by name or surname. As a member, you will need to provide the above-mentioned information in order for our staff members to verify your identity and access your personal information.

Requesting medical and/or policy information
Going forward, when you, as a member, call our SES Call Centre to request any information pertaining to your medical records and/or policy, you will be asked to submit a formal request to us via email. For queries regarding your medical records, please email For queries regarding your policy, please email In this request, please include your membership number, date of birth, and policy scheme details. If the information pertains to dependants below the age of 18, the request needs to be submitted by the primary member. If the information pertains to the spouse of a primary member, the spouse will be required to request the information themselves.
Thank you in advance for your co-operation in these matters. Keeping your membership card with you at all times and saving your personal SES membership number on your phone will help for those instances when you need to reference it quickly.
Thank you. Natotela. Zikomo.
See you next year!
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