How to spot fake emails
Checking the small details is the only way to spot a scam email. In this email, the recipient was able to tell it was fraudulent due to the account number being wrong. Another giveaway is the email of the sender [firstname.lastname@example.org]. This email address doesn’t belong to BT, and it’s unlikely to belong to legitimate businesses either. The email also includes some odd wording towards the end, which is a big red flag. It says: ‘Next bill due soon? Please pay another way. Just to note, if your next bill is due before the new Direct Debit is set up, you'll need to pay using the My Vodafone app or by calling 56677 free from your Vodafone mobile.’ An email claiming to be from BT with details of how to pay your bill via Vodafone is a clear giveaway. The recipient of this fake email also didn’t have an account with Vodafone, which helped verify that this was a scam. If you receive an email like this and you think it could be genuine, you should visit the company’s genuine website and check your online account, as any issues with your direct debit should be communicated there. If you’re still unsure, phone your account provider using a customer number taken from its website and verify the details with them.