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Focus on Customer Experience

As we wrap up FY'15 we observe that many industries have faced similar challenges over the year, and have consistent strategies for FY'16 which (fortunately for us) focus heavily on Customer Centricity (and Experience) and Process Optimisation. While many job families that we work on haven't seen significant wage increases or high demands (especially in Senior/Executive space), some of the shining lights are in Workforce Optimisation, Business Intelligence/Insights/Analytics and Digital (UX/UC and Optimisation). As such we have been putting more and more focus on these areas and are increasingly looking abroad to source specialist talent as the experience (as distinct from capability) is often not present locally.

New Zealand remains a positive geography for us, despite a slow down in the Economy and lowering exchange rate (which may be a good thing) with Operational and Specialist role (WFO/M and BI/Reporting) remaining solid.

C O N N E C T     W I T H      U S:

Each newsletter we will be highlighting some of the HOT Talent that we believe are the cream of the crop for their respective disciplines. These are the people that we believe can truly transform an organisation or customer experience and are passionate and determined to make a difference in this industry. 

Business Development Manager
Head of Contact Centre Technology - Client Services
Commercial Manager eChannel UX
Head of Sales - Public Sector ANZ
Head of Sales - APAC
Human Resources Manager
Business Development Manager - UC & CC
Channel Sales Manager - Contact Centre (Vendor)
Pre-Sales Manager
Business Improvement Manager
National Learning & Development Manager
Specialty Sales Manager
Telephony Manager
WFM Capactiy Planning & Reporting Analyst or Manager


Recruitment Manager - Contracting (Sydney)
Recruitment Manager - Contracting (Melbourne)
Workforce Planning Analyst (ACT)
Reporting Analyst (Sydney)
Telephony Manager (Sydney)

Real Time Analyst (Sydney)
Real Time Analyst (ACT)
Customer Experience Manager (Melbourne)
Business Development Manager (Sydney)
APAC Sales Manager Schools (Education K-12)

Customer experience initiatives fuel digital transformation change
How automation will hurt some parts of Australia more than others
Westpac asks Gen Y to help it find the next fintech start-up
CRM growth on the way up in Australia, worldwide
Top companies with women on boards perform better
Australia's transitioning economy and the myth of digital disruption
Fuji Xerox appoints new Managing Director for NZ
Avaya chooses new leader for Asia Pacific region
An interview with ANZ's GM of Technology, Retail, Commercial and Wealth 
NEC wins $11m deal to overhaul Vic triple-zero
Corporate deal appetite hits 5-year high

Scott Robinson
Managing Director

Customer Contact

T: +61 (0)3 9013 7690
M: +61 (0) 4500 24827
Jennifer Beachey
Practice Director 

Project, Change & Transformation

T: +61 (0)3 9018 5479
M: +61 (0) 4346 13143
1 Bligh Street, Sydney 2000
Copyright © 2015 Robinson Executive, All rights reserved.
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