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Welcome to October! Will be glad to get the election out of the way so we can focus on building up for Christmas trade. Anecdotally retail and hospo is stable but possibly a bit flat - but this week (school holidays) trade seems to have picked up a fair bit. Right now it is hard to see a pattern. We get great days, we get quiet days - this does however seem to be city-wide. Elections always cause a dip in confidence, and the economy slows down a little. 

You may want to grab a coffee, or something a little stronger, this month's Update is lengthy and jam-packed with information...


An overview from the 2020 AGM (via Zoom):

  • The new board for 2020-2021 is: Mark Hill-Rennie (ANZ); Carl Sowter (Marley Loft); Kalpana Reddy (Chow:Hill); Christina Yu (Chinese Herald) and Rachel Dovey (Bayleys); and two new members - Matt Harray (Smith & Caugheys) and Chris Dodd (Masfen Group)
  • Security was discussed at length and the EOI (Expressions of Interest) we are running with a group of providers, including the incumbent, City Guard. The current contract for street patrols and camera monitoring is up for renewal in November. We are also conducting a feasibility study to consider bringing the security function “in-house” as an alternative solution.

We have also had our first board meeting with the new board, this was to elect officers and sub-committees. Normally we don’t have a board meeting in the same month as the AGM, but we need to accelerate some of the security decisions that need to be made in the near future. Officers and sub-committees are follows:

  • Chair – Mark Hill-Rennie
  • Deputy Chair – Rachel Dovey
  • Treasurer – Carl Sowter
  • Finance sub-committee: Mark Knoff-Thomas, Carl Sowter and Kalpana Reddy
  • HR sub-committee: Mark Knoff-Thomas, Mark Hill-Rennie & Rachel Dovey
  • Security sub-committee: Mark Knoff-Thomas, Christina Yu, Matta Harry, Chris Dodd & Graeme Gunthorp

Robbie Bryant from SBM Legal has resigned from the board as is relocating to the South Island. In a short time Robbie has made a significant contribution to the NBA - we are ever grateful to all our volunteer board members. We have the option of co-opting on a specialist to replace Robbie, and William Fussey, also from SBM Legal, has agreed to fulfil that role for us when we need his expertise.



Security has been a huge focus over the past few months. We have multiple concerns which have been compounded by COVID-19. David Seymour’s office set up a meeting for us with MSD, City Mission and Lifewise at the NBA this week, along with my counterpart from Parnell. We raised our alarm at the recent spike in rough sleepers and anti-social behaviour we have been experiencing. These agencies are all doing their very best, and to be frank have an enormous challenge to contend with. I was dismayed to learn that there is not one entity that has a macro view of the situation - there have been anywhere between 140-220 people placed into emergency/ temporary housing or shelters on Great South Road since COVID kicked in. These arrangements change constantly, but will likely be ongoing until at least the end of March 2021. We have formulated a plan to work closely together, share intel and help identify any particularly problematic personalities. If you are having any issues, please get in touch with me directly.

On top of this we have a small group of teenage delinquents who have been causing a bit of havoc. These are high school aged students. A few of whom are in the throes of being expelled and under the guidance of Oranga Tamariki. We have experienced – drug use, drug dealing, theft, attempted arson, violence, and threatening behaviour. We are working with schools, police, security and other agencies on this. But it has been very challenging. The schools have all been advised of our Newmarket Charter (2 year Newmarket-wide trespass notice). We will have more media around the Charter shortly, and our other security initiatives. 

Don't get involved - call the Police 111 every time to report crime. 

If you have shop lifters’ images from your own CCTV, here is a link to what you can and can’t do with those images. Click here 



We have some projects on the go at the moment, and up-coming, that will put extra pressure on traffic:

  • Davis Cres: Watercare - storm water upgrades (lane closure)
  • Khyber Pass: Vector - some maintenance and upgrades (lane closure – traffic management in place)
  • Morrow/ Broadway:  AT - traffic light installation is set to start this month. (temporary lane closures - traffic management in place).
  • The barns dance crossing at Khyber Pass/ Broadway has had the pedestrian crossing phase extended slightly, to allow a few more seconds to make it across the road
  • Teed St/ Broadway crossing – I attended a co-design workshop with AT earlier this week to come up with some design solutions to make the crossing here safer. You may recall we were opposed to AT’s plan to add another set of traffic lights, as we have visions of a mega-crossing zone. We will likely see some short-term interventions to make it safer for pedestrians, and longer term, when Broadway is upgraded, further safety measures will be incorporated into the design. The NBA office sits above the intersection and we witness some very dangerous situations and, sadly, even accidents from time to time between cars and pedestrians. AT have also installed a CCTV camera directly above, and from watching some of the footage, it really is horrifying. 


We are in the process of developing a platform for our members to be able to share local offers and promotions exclusively with fellow Newmarket Businesses, encompassing B2B and employee deals, called ‘Local Offers’. This will be promoted through The Update via a ‘Local Offers’ tile that clicks through to members' offers. This will also be accessed through the member portal tile on and our member Facebook page. To be included please email Kelly for more information.



American Express is bringing Shop Small to New Zealand. Shop Small was created by American Express in 2010, off the back of the Global Financial Crisis to celebrate the valuable contributions small businesses make to their communities and the economy and to encourage shoppers to support them. It is now celebrated in many countries around the world. 

On 1 October, Shop Small will launch for the first time in New Zealand and run until the end of the year.  Click here to learn about the campaign and possible ways to get involved to support local small businesses.



Newmarket-based Humm (Flexigroup) recently launched a new product for retailers doing Buy Now Pay Later. Click here to read more.



Black Friday and Cyber Monday are growing in NZ each year. This year many businesses might see this as an opportunity to make some extra noise. Vend have put together some tips to get your business ready. Click here.



You may have seen this short clip to help promote Newmarket. This has been a follow up to the domestic marketing campaign we ran earlier this year. This video has been pushed out and geo-targeted to consumers around the country. Click here to watch, and please share the link far and wide across your own platforms. 



Please join our Member’s only Facebook Group. ( We often share urgent updates on this page for your information.


If you’d like to update your listing on our website, please click here 



  • Planning is full steam ahead for Festival Italiano to be held on Sunday 8th November, the largest Italian Festival in New Zealand. Your business can be part of the action by holding an event or activation with an Italian theme anytime from the 1st November to the day of the festival. Please contact for more information. 


  • How to Engage with the Chinese Consumer - Chinese NZ Herald. 10am Thursday 15th October Christina Yu will cover off key areas that will include: Insight - A peek at the Chinese Kiwi White Paper by Chinese Herald; Engagement - An overview of local Chinese digital landscape, and a case study of  how we best engage with the audience; Targeting - WeChat sponsored ads, an effective tool to precisely reach out to Chinese Kiwis with their preferred app. Please RSVP to 
  • The Hub in August was postponed due to COVID-19 and a new date will be confirmed shortly. This will include a general update on what is happening in Newmarket followed by a movie. As soon as the date is confirmed, an invite will be sent via email.
  • Past (viewable online): 
    • Social Media and Reputational Management - One Plus One Communications. Courtney Johnson discusses the dos and don’ts of social media for business; how to tell your story; engaging with customers online; and reputational risks on social media and how to manage them. Click here to view.
    • Chinese Social Media - MKTG Partner. James Shi covers Chinese New Zealanders’ insights for retail and hospitality; Chinese social media marketing myths; Chinese social media marketing methodology for retail and hospitality and case studies. Click here to view.
    • Cameron Bagrie – Bagrie Economics. Cameron provided another update for us last week on the economic outlook. He shared some very good insights and it’s well worth a watch. Click here to view. 
    • Angela Pile – Retain Consulting. Angela’s webinar is for any consumer facing business. Key areas covered include: creating exceptionally satisfied and extremely loyal customers; how to build a business strategy to differentiate yourself and stand out; create an over-the-top “yes” obsession with customer service. Click here to view



Our eDM ‘The Deal’ helps raise awareness of Newmarket’s various sales and promotions. Having your sales, specials and promotions included will be a free service provided to members while the database is built up (you will of course have to let us know, provide imagery and copy, for what your deal is). The deadline for each monthly eDM is the last Friday of the month prior, to be distributed on the first Tuesday of each month. To be included in the October eDM, please email Kelly .



For a map of all the hand sanitiser station locations, please click here.


As in previous years we encourage retailers to align their Christmas trading hours wherever possible, especially from mid-December up until Christmas Eve. With that in mind, the hours below are being adopted by Westfield this year:


Hours to trade 

Friday 27th November (Black Friday) 

9am - Midnight 

Saturday 28th November – Wednesday 16th December 

Normal trading hours 

Thursday 17th – Monday 21st December 

9am – 10pm every day 

Tuesday 22nd & Wednesday 23rd December  

9am - Midnight 

Thursday 24th December  

9am – 7pm 

Friday 25th December (Christmas Day) 


Saturday 26th December (Boxing Day) 

8am – 8pm 

Sunday 27th December 

10am – 7pm 

Monday 28th December  

9am – 7pm 

Tuesday 29th December – Thursday 31st December 

9am – 7pm 

Friday 1st January (New Year’s Day) 

10am – 6pm 

Saturday 2nd January  

9am – 7pm 

Sunday 3rd January  

10am – 7pm 

Monday 4th January  

9am – 7pm 


Stay safe everyone!

Mark Knoff-Thomas
Newmarket Business Association

Mark Knoff-Thomas
Chief Executive

Kelly O’Shannessey
Commercial Manager

Portia Campbell
Strategic Business Manager

Zara Overton
Marketing Manager

Maddie Irvine
Marketing Assistant

Di Goldsworthy
Arts & Heritage Manager

Faith Zhu
PA / Operations Assistant

Imogen Temm
Graphic Designer

Mark Hill-Rennie - ANZ
Rachel Dovey - Bayleys
Carl Sowter - Marley Loft 
Christina Yu - Chinese NZ Herald
Kalpana Reddy - Chow:Hill
Matt Harray - Smith & Caughey
Chris Dodd - Masfen Group



 Now selling November & December advertising. 
Email Kelly or call 021 717 140



AS Colour
203 Broadway

2A Gillies Ave

Le Creuset

People Like Us
9-11 Teed Street

RM Williams

Stirling Sports


Fix & Fogg
Osborne Lane

Coming Soon

Station Square

Lorna Jane

  1. Call 111 to report all crime
  2. Festival Italiano is on 8th November
  3. Email Kelly with your Newmarket B2B deals
  4. The government’s COVID19 financial assistance – click here
  5. Please use #newmarketnz in your social media posts 
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