Spring Seller Update

Hi all!

I hope everyone has started to thaw out from winter and is looking forward to a fantastic Spring, the season we start seeing a huge rise in demand for custom printed merch.

Here's a quick update from the OGO team.

Production Update

Our team continues to handle the many challenges Victorian Restrictions have placed on small businesses. The health & safety of our team is paramount, and our COVIDSafe plan has again evolved to surpass industry standards further.

  • Since August, OGO has commenced 24-hour rolling shifts to meet the demand for Father's Day and into the Spring & Christmas seasons.
  • On-sites staff numbers time has been reduced; this has and will impact production times.
  • The average production time for t-shirts & sublimation is 4-6 business days currently.
  • The average production time for sweatshirts is 4-7 business days.
  • All customer service teams are working from home. Unfortunately, this means we can no accommodate a lot of special requests that we could previously.
  • Stricly no pick-ups until restrictions have eased.


Australia Post

As you may have heard in the media, Australia Post is under extreme pressure from record-high volumns and staff absenteeism due to self-isolation and testing. This past August alone eclipsed the record previous Christmas.

Auspost has paused all parcel collections since Saturday and will resume later on Tuesday to catch up with deliveries.

To minimise any further delays, yours truly will be making a few trips today to drop off OGO orders directly to the Auspost Mail Centre.

The Auspost updates do highlight just how much the lockdowns and restrictions have impacted their delivery network. As a result, longer than usual delivery times can be expected, especially in NSW, ACT and VIC.

DHL & International Orders

DHL collections have been reduced to once per week.

We've also seen further delays in their processing centres, which are located in Melbourne & Sydney.

The DHL Covid surcharge remains.

How to prepare for Spring & Christmas

  • Prepare for Christmas now! There is high demand forecasted for locally printed merch & goods.
  • Communicate the estimated shipping times thoroughly for print-on-demand goods and note the potential for delays in production and shipping due to COVID-19 & restrictions.
  • We recommend clearly advertising the 8-15 business days delivery estimate for our Standard Post (OGO Shipping Info)
  • Prepare and advertise the Christmas delivery deadline as December 6th or earlier.
Look out for next week's email, where we'll be introducing even more dye sublimation products, including the much-awaited athletic crew socks!

Zhen Lim
OGO Print-on-Demand
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