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Meet a Champion and her manager
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Nathalie Laforest and Denise Bélanger
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Nathalie Laforest (left), manager of records and registration, is one of the 80 employees part of the Network of Service Excellence Champions. At Health Services, Nathalie and her supervisor, Denise Bélanger (right), associate director, work closely together to ingrain Service Excellence in their corporate culture.
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One of the main Service Excellence Week activities is the pop-up cafés. They’re the perfect opportunity to chat with your colleagues over a cup of coffee. Join the Service Excellence team, which will be set up near your office.
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What has your team done for Service Excellence Week?
Service Excellence Week ends Friday. Don’t forget to show us what your team has done this week!
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Contest for students
The Service Excellence team is launching student contest during Service Excellence Week. The uOttawa Excellence Moment Contest gives students the opportunity to thank and recognize the excellent work of uOttawa employees and professors.
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Enjoy Service Excellence Week!
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Studies prove it: the best managers are those who recognize their employees’ work often and effectively, making them perform better with greater commitment to their work.
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Workshops and training
The Service Excellence team is there to help faculty, support staff and all others representing the University gain the knowledge and tools necessary to achieve the Service Excellence vision within their teams.
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In the TED video “Everyday Leadership,” leadership expert Drew Dudley explains how each of us can become a leader through our everyday actions, however simple they are.
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Quote
“Kind words can be short and easy to speak, but their echoes are truly endless.” (Mother Teresa)
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This e-newsletter is published every two months. It shares the latest news about the Service Excellence program with members of the Network of Service Excellence Champions and their supervisors, along with tools to assist network members. Champions and supervisors are invited to forward it to their respective teams. It is produced by the University of Ottawa Service Excellence team. Learn more about the Service Excellence program.
Service Excellence
excellence@uOttawa.ca
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