Customer Service Coordinator. It's a paid, part-time, work-from-home role (Australia wide) and ideal for someone who has experience navigating NDIS.
We have an immediate opening for a Customer Service Coordinator role with our I CAN National Online Mentoring Program. This is a part-time, work-from-home role (anywhere in Australia).
This role would be ideal for someone who has experience navigating NDIS as a participant or as the parent/carer of a participant, or has previous professional experience with NDIS.
Assisting the National Online Mentoring Program with customer service.
Writing NDIS reports for NDIS-funded customers.
Maximum Term Part-time role (11.4 hours per week) until December 2021.
Flexible daytime hours (Monday-Friday)
$62,000 – 74,000k package pro rata to 0.3 FTE (includes superannuation and salary packaging benefits)
We are looking for an individual with strong written communication skills who enjoys performing shared tasks in a fast-paced environment. You will be able to communicate with parents of Autistic young people through email and phone. From a practical sense you will possess:
An understanding of the NDIS and its language.
Adaptive communication skills across a variety of audiences and the emotional intelligence to handle all situations with care and professionalism.
Strong administrative and IT skills.
Strong written ability to suit the needs of stakeholders.
An appreciation for working in a fast-paced, supportive team environment.
ABOUT THE ROLE
Reporting to National Online Programs Manager, the Customer Service Coordinator (National Online Mentoring Program), will be responsible for (1) writing/ preparing/ reviewing and distributing NDIS reports to NDIS participants in the National Online Program and (2) supporting quality customer service in the National Online Program.
Specifically, the role will be responsible for:
Writing Post-Program NDIS reports for National Online Program participants which are aligned with NDIS language/ policies and participant goals.
Assist with the Online Mentoring In-take and Enrolment during In-take periods.
Partner with Accounts Receivable to follow up payments from customers.
Providing assistance to the customer service tasks which are shared across the National Online Mentoring Program staff, such as following up customer service agreements, phone calls, sending out participant information packs and supporting the continued migration of the program with Salesforce.
Applicants must have the ability to work from home and be able to apply and provide a clear Working With Children Check.
“WE DO FUN ACTIVITIES AND CHECK UP ON EACH OTHER EVERY WEEK
ON HOW WE GOING AT SCHOOL AND JUST SUPPORT EACH OTHER.
IT’S LIKE ANOTHER FAMILY.” - NICK, ONLINE MENTEE
HOW TO APPLY?
Please apply in writing to firstname.lastname@example.org by Wednesday 31st of March 2021 with ‘Attn: Stacey – National Online Programs Manager’ in the subject title. You will need to attach a CV and cover letter.
After 31st of March 2021 you will be notified as to whether you have progressed to the next round of the recruitment process.
ABOUT OUR NATIONAL ONLINE MENTORING PROGRAM
We are immensely proud to be a national leader in designing and delivering Autistic-led online group mentoring to young people.. Our National Online Mentoring Program, which we pioneered in 2017, continues to be a game changer in terms of providing meaningful support and connection for Autistic young people ages 9-20 across Australia and New Zealand.
Our Autistic-led groups provide a safe, fun and accepting space where participants can be their authentic selves. Currently, we run 23 groups per week catering for 200+ Autistic young people. Learn more about our work here.
ABOUT OUR WORKPLACE
A key distinguishing feature of I CAN, and a source of enormous strength, is our commitment to ensuring that at least 50% of our team is Autistic. We feel very strongly about providing a workplace which celebrates and nurtures Autistic talent and also attracts non-Autistic team members who relish the opportunity to work for an Autistic-led organisation.
Our recruitment process is strengths-based, and we aim to support team members in roles that capitalise on individual strengths, respect personal schedules and capacity, and provide meaningful training and growth opportunities over time. All of our positions are paid roles.
You can learn more about other openings with our team here.
If this role is not right for you, we hope that you will share it with potential candidates in your respective networks.
We look forward to welcoming a new team member!
Thanks so much for your support,
Chris Varney (Founder/CEO) and the whole I CAN Team.