HfS Research announces major global expansion in analyst and commercial operations 

HfS Research, the leading analyst authority and global community for IT services and business operations, has announced major additions to its worldwide research analyst and commercial operations as the firm continues its stellar growth performance:

New Hires:

Derk Erbé joins as Managing Director, Research, covering industry digital business transformation, with a specific focus on the utilities, energy and natural resources sector.  Most recently, he was Co-Founder and CEO of Kea Company, where he had several roles, serving as EVP Strategy and leading  business advisory and consultancy. Throughout his career, Derk has performed a wide variety of leadership, consultancy and advisory roles with emphasis on business processes, operations, enterprise architecture, change management and crisis management. He was a management consultant and interim manager at energy companies like RWE/Essent and a natural gas giant, government agencies, tech startups, large technology vendors and service providers. 

Mike Cook joins as Research Director, Human Resources Services, shaping the HfS' research in a newly formed ”HR-as-a-Service” domain that helps enterprises transform their HR and workforce management capabilities in the emerging As-a-Service Economy. He works with the HfS research team on key research areas that are impacting HfS clients, including multi-process HRO, Payroll Outsourcing, Recruitment Process Outsourcing and HR SaaS. Previously, Mike worked at BPO researcher NelsonHall as one of the firm’s leading principal analysts, assisting buyside organizations in making strategy and provider selection decisions for outsourcing services across multiple BPO domains, including HRO, Customer Management Services, F&A, LPO, Marketing BPO and Insurance Outsourcing.

Melissa O'Brien joins as Research Director, Contact Center, Omni-Channel Operations and BPO.  Her research coverage includes customer experience management services, exploring ties with marketing operations and developing thought leadership around intelligent automation for contact center and vertically-specific customer engagement business processes. In addition, she focuses on key dynamics within the retail and consumer packaged good industries, with regards to customer-centric strategies, intelligent operations and service delivery. Prior to HfS, Melissa spent four and a half years at analyst IDC leading the firm's Worldwide Customer Experience Management Services program.

Samyr Jriri joins as Vice President, Global Business Development. Samyr supports the expansion of business opportunities, client development and client services, with an emphasis on helping to expand customer efforts within the European and Asian marketplaces. Samyr is part of a team that builds world-class solutions to help HfS customers deal with emerging issues, such as Digital Transformation, Robotic Process Automation and Cognitive Computing in the As-a-Service Economy.  He has held business development and management positions for numerous global brands, including Microsoft and Gartner.

Thom Erbé joins as Senior Brand Strategist.  As a key part of the HfS marketing and events team, Thom works on HfS’ social media presence, websites and events to help keep HfS on the vanguard by constantly exploring and utilizing new platforms for presenting HfS Research content.  Thom has extensive experience in working with b2b companies on strategy setting and execution of digital marketing strategy and event planning. Most recently, he worked at Kea Company, helping to establish them as a global player in the Analyst Relations space. 

Research and European Plans:

HfS Research to open European headquarters in Amsterdam, Netherlands.  Due to the firm's major expansion of clients and analysts across the UK, Continental Europe and the Netherlands, HfS will shortly be opening an office in Amsterdam as its European headquarters under the management of Chief Commercial Officer, Bram Weerts.  

HfS Unveils an unprecedented 32 Blueprint Market Assessments to be published in 2016. Due to the considerable success of the HfS Blueprint Reports series, which leverages the global HfS community to assess service provider performance against the "As-a-Service" criteria of innovation and execution, HfS is announcing plans to produce a further 32 Blueprint Reports against the following publication schedule in 2016:

HfS leadership team commenting on the expansion:

Bram Weerts, Chief Commercial OfficerHfS Research"The HfS Research team and clients will benefit massively from this human capital infusion. Every year we expand our knowledge within the company with bright minds to serve our clients' needs and their requirements. We can make these investment because clients like to work with us. Today's analyst industry is not always seen as a cool market, but HfS is a very cool place to work, and we have to thank our clients' enthusiasm for this great opportunity for more collaboration".

Charles Sutherland, Chief Research Officer, HfS Research: "The research strategy of HfS is to cover the intersection of business process, technology and talent in the evolution of the As-a-Service Economy from its legacy roots.  Our own talent strategy is to recruit energetic, enthusiastic analysts to cover the varied points of intersection, by function, by industry and by technology type and to bring their varied backgrounds as practitioners, consultants, and experienced analysts to our research agenda. We are always on the search for new analysts who strive to collaborate around these intersecting points of As-a-Service, and are excited to bring on our latest HfS team members to expand our coverage and maintain the thoughtful, provocative editorial approach that has always been the hallmark of HfS."

Phil Fersht, Founder, Chief Executive Officer and Industry Analyst, HfS Research: "Surviving in a market that refuses to change, such as the traditional IT analyst industry, is all about leveraging digital tech and the web to have a much, much more competitive model in terms of cost, reach and customer accessibility. However, you can use all the cool tech in the world, but it’s useless without the human factor to drive it and make the magic work. That’s where having a team of motivated, passionate – and genuinely nice people, makes this business successful. While technology and a great business model is what makes the thing function, it’s really the people, the socially intelligent attitude and culture which make up our secret sauce."
About HfS Research

HfS Research is the leading analyst authority and global community for IT services and business operations, helping enterprises validate their global operating models with world-class research and peer networking.
With specific focus on transformative business operating models, the technology-enablement of business processes, autonomics and outsourcing, HfS has deep industry focus in healthcare and life sciences, retail and manufacturing, energy, utilities and financial services.  HfS has been named Analyst Firm of the Year for 2016, alongside Gartner and Forrester, by leading analyst observer InfluencerRelations.
In 2014, HfS coined the phrase the As-a-Service Economy to address the challenges of the IT services and business operations industry amidst disruption to global business models and the impact of Digital technologies.

HfS’ innovative approach to research supports the strategic needs of business operations and IT leaders across finance, customer service, supply chain, human resources, marketing, engineering and core industry functions. HfS research hypothesis is based on the “Eight Ideals of As-a-Service” which provides a roadmap to help service leaders write-off legacy, develop more collaborative relationships with service providers, develop intelligent automation and analytics strategies and ultimately benefit from trusted and secure, plug-and-play digital business services. HfS applies its acclaimed Blueprint MethodologyTM to evaluate the performance of service and technology providers in terms of innovating and executing against the Eight Ideals.
In addition to research, HfS manages a major global community of more then 100,000 active subscribers, with includes its intimate Service Buyers Summits, which brings together senior customers and providers of IT and business services to develop collective recommendations to industry and add real depth to HfS’ research publications and analyst offerings.

Now in its tenth​ year of publication, HfS Research’s acclaimed blog “Horses for Sources” is widely recognized as the most widely read and revered destination for unfettered collective insight, research and open debate about sourcing industry issues and developments. Horses for Sources today receives over a million web visits a year.

To learn more about HfS Research, please email

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Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. Photographs of the HfS Research team members can be made available upon request.
Mark Reed-Edwards
Senior Vice President, Marketing
HfS Research
Copyright © 2016 HFS Research, All rights reserved.

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