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So What's New?
           ................... erm..... E

It's been a whirlwind two weeks since we reopening and we're immensely grateful for all the messages of kindness, support and thanks that we have received from our patients.  Thank You x

As we take a breath and reflect, we'd like to thank our amazingly dedicated team, who have been working tirelessly.  The Clinical Team appear not to have been constrained by their multiple layers of "smurf-like" PPE, whilst they have been helping the huge number of patients who have been struggling with dental urgencies during the start of Lockdown.

Our Reception Team have stepped up to the plate and displayed  some impressive juggling skills.  They've been managing a huge volume of calls, triaging dental emergencies and rescheduling hundreds of appointments without breaking a sweat!  And Practice Manager Lisa has been orchestrating it all whilst working on the front line herself!  Some pretty awesome teamwork has enabled us to keep all the plates spinning during the busiest period Roseacre has ever seen!

As those of you that have visited us recently will know, things are looking a little different at the practice!  We have some important new guidelines which we must follow.  To find out how you can prepare for your upcoming Dental Appointment, please take a moment to read our article Dentistry Take Two!
Matthew and Lyndsey
How we are prioritising booking your appointments 
  1. Emergencies take priority.
  2. We are currently contacting all patients whose appointments were cancelled during the closure. They will all receive either a phone call, text or email from us soon.
  3. We will then work on arranging all future Examination and Hygienist appointments 
Contactless payments in advance of your visit.
Calling us to book future appointments

Pre-Covid we could take payments and arrange appointments at Reception, but for your safety, we must now strictly limit the number of people in the building at one time.  With this in mind, we are requesting payment over the telephone in advance of your appointment and will be asking you to call the Reception Team when you get home to book your next visit.


Why booking your Examination and Hygienist appointments has become a little more tricky...


  • A 15-30 minute Surgery Cleaning Session is currently required after each appointment - so we can see fewer Patients each day
  • We are still working our way through treating all the Emergencies that have been waiting during Lockdown.
The appointments we have available are now more limited and, because of this, it may be tricky for us to book your Examination and your Hygienist Appointments back to back.

If you are happy to split the visits on this occasion, we will likely be able to get you booked in sooner. If you would prefer to come and see Dentist and Hygienist together, we can look further on in the diary, however please be aware that we may need to change the appointment again if we receive new guidance from the Government.  We will endeavour to book appointments most convenient to you.
Thank you for your understanding


Why do we Triage?

In order to keep our Patients and Team safe, and to minimise the numbers of visits you'll need to make to the surgery, our Reception Team will be asking you for some additional information when you call us with a dental problem;
  • You'll be asked to send a brief email explaining your symptoms to your Dentist, including photographs of the affected area 
  • Your Dentist will then review these and may contact you to organise a Telephone or Video Consultation if further information is required
  • Your Dentist will plan and discuss your treatment options with you and email the relevant estimates of costs and consent forms to you.
  • You will then be able to call our Reception Team who can arrange a date for your treatment in the appropriate Zone in the diary.
Please be patient with our team while we work through the Triage Process
NHS Waiting List 
At this time and in its current form, NHS Dentistry is becoming near impossible for us to provide safely - The format of these appointments doesn’t work with the new spacing that is required to keep our patients safe.  We are still awaiting guidance from the NHS as to how we can see NHS patients safely.  We have set up a waiting list for NHS patients who are waiting for their appointments. As soon as we get some more guidance we will be in touch to book these appointments back in.  In the mean time, our Dentists are able to provide Advice, Analgesia and Antibiotics if appropriate as per NHS England guidelines.
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Roseacre Dental Practice Ltd · 111 Ashford Road · Bearsted · Maidstone, Kent ME14 4BT · United Kingdom

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