The latest from the Practical Service Design community
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Practical Service Design Community Newsletter, Issue #2

Welcome to our second newsletter! Here we are sharing highlights from our Slack channels, as well as articles/resources, events and job postings.

Over the last few weeks, PSD members have built community at conferences around the globe, and advanced online conversations ranging from tactical tool queries to reflection on the social and civic impact of service design.

For me, helping to curate content for this newsletter was a great way to be more intentional about following what was happening in Slack and throughout the community. If you are interested in helping out with community planning activities like this check out the #community-planning channel.

— Claire Carlson, Minneapolis Community Member

Best conversations from our community

@mikaelseppala on systemic design: Systemic design is still an unestablished dream and highly academic even though similar approaches have been around for who knows how long. You can find a lot of writings from the 60s. Most of the old school systemic models (visualizations) are huge yet still reductionist, impossible to maintain over time and too difficult for anyone except the people involved to comprehend…(see thread)

@vaugun on combining JTBD with a journey map: What's really nice is that by pinning the JTBD's on a journey map (maybe colour code types of JTBD's) it forms a sort of heatmap that could hint at how to prioritise areas of focus… Or, if everything else fails, at least it'll provide a very visual overview of where the most innovation potential / pain points lie (see thread)

@andrew on service design and social impact: There is an indistinguishable link between service design and working from the ground up to include the voice of the people in need. Civic, social, activism, facilitation, etc are all great impacted by SD because at it's core, SD elevates the needs of the people. (see thread)

@wouterwalgraeve at the 2016 SDN Conference: We as service designers are maturing from the frontstage action to include backstage technology
and processes to make service doing a success. (see thread)

@antonio.starnino on theory vs practice:...But it's not fair to judge a theorists validity by his practical achievement. He [Ulwick] has focused more on understanding, using existing innovations as frames of reference.
For all practical purposes Corbusier was a pretty bad architect but his theory is priceless. (see thread)

@erik on how to upstream service design: I think it takes certain types of personalities in leadership at the companies hiring teams or hiring agencies. To plant themselves like a tree and say “no. we are going to work on the choreography first, and make our way downstream to how we evidence it.”... (see thread)

See more and share yours in the #best-of channel!

What we're reading (and listening to)

See more in the #links-and-resources channel!

Community Calendar (& discounts)

Enabling Service Experiences for B2B
Chicago, IL, USA
December 6, 2016 – 6:00pm
Learn more and register »

Intro to Service Design 1-Week Course, taught by @antonio.starnino
Central Saint Martins, London
December 12-16, 2016
Learn more and register »

Service Design Online Course, taught by @antonio.starnino
London College of Communications
January-August 2017 Offerings
Learn more and register »

Cooper Training Upcoming Classes
(multiple locations)
See class schedule »
Community discount code: PracticalServiceDesign_20 (20% off)

See more and share in the #events channel!

Jobs in Service Design!

Service Designer, Kaiser Permanente Innovation Consultancy
(Full time + benefits, based in Oakland, CA)
Make a real impact, and play a central role in shaping our design practice and culture!
Learn more »

Service/Visual/Digital Design + Research (multiple roles), Snook
(Full time or Associate roles, London and Glasglow UK)
We are scoping new roles and are open to who’s out there. We are currently focused on finding some great people for both full-time and associate roles who have experience in a few areas.
Learn more »

Interaction Designer, Holvi
(Full time + benefits, on-site in Helsinki, Finland)
The job of an Interaction Designer is to envision how people experience Holvi accounts and use that vision to build something clear and inspiring.
Learn more »

Sr Director, Enterprise Experience Design, Marriott
(Full time + benefits, on-site in Bethesda, Maryland)
The Senior Director Enterprise Experience Design serves as a key leader within the Experience Design + Innovation (EDI) team focused on applying and evolving innovation strategies which connect the physical with the digital, ultimately enabling connected and compelling consumer experiences at the property, portfolio and enterprise levels.
Learn more »

Service Design Specialist, British Columbia Public Service
(Full time + benefits, on-site in Victoria, British Columbia)
The Service Design Specialist provides leadership, expertise and creative solutions to service design, user experience design and the digital strategy.
Learn more »

User Experience Designer, SpaceX
(Full time + benefits, on-site in Hawthorne, California)
As a User Experience Designer at SpaceX you will shape user-centric products that are critical to the development and execution of a space mission.
Learn more »

See more in the #jobs channel!

Practical Service Design around the world!

It’s been great to see tweets, conversations and selfies from SDN 2016 and the Service Experience Conference in San Francisco. Here are a few photos from Amsterdam!


A note on recent channel archiving

You may have noticed that we recently archived a number of channels in the hopes that having fewer channels will cultivate more rich conversations in our Slack. Please let us know if you have feedback!
— @megan

... and, some community PSA's:

Website Resources

Check out our Practical Service Design website, where we have a whole section for the community, as well as a resources for getting started in service design.

Support the Community

If you find value in our community, consider pledging on Patreon to help support core operating costs and community events! We are 100% community-driven.

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