Best conversations from our community
@mikaelseppala on systemic design: Systemic design is still an unestablished dream and highly academic even though similar approaches have been around for who knows how long. You can find a lot of writings from the 60s. Most of the old school systemic models (visualizations) are huge yet still reductionist, impossible to maintain over time and too difficult for anyone except the people involved to comprehend…(see thread)
@vaugun on combining JTBD with a journey map: What's really nice is that by pinning the JTBD's on a journey map (maybe colour code types of JTBD's) it forms a sort of heatmap that could hint at how to prioritise areas of focus… Or, if everything else fails, at least it'll provide a very visual overview of where the most innovation potential / pain points lie (see thread)
@andrew on service design and social impact: There is an indistinguishable link between service design and working from the ground up to include the voice of the people in need. Civic, social, activism, facilitation, etc are all great impacted by SD because at it's core, SD elevates the needs of the people. (see thread)
@wouterwalgraeve at the 2016 SDN Conference: We as service designers are maturing from the frontstage action to include backstage technology
and processes to make service doing a success. (see thread)
@antonio.starnino on theory vs practice:...But it's not fair to judge a theorists validity by his practical achievement. He [Ulwick] has focused more on understanding, using existing innovations as frames of reference.
For all practical purposes Corbusier was a pretty bad architect but his theory is priceless. (see thread)
@erik on how to upstream service design: I think it takes certain types of personalities in leadership at the companies hiring teams or hiring agencies. To plant themselves like a tree and say “no. we are going to work on the choreography first, and make our way downstream to how we evidence it.”... (see thread)
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